Kevin Shah
Queens,NY
Summary
Experienced Hotel Manager with expertise in Operations, Sales & Marketing, and Information Technology. Skilled in effectively leading and managing hotel operations, driving sales growth, and implementing innovative technology solutions to enhance guest experiences. Committed to delivering exceptional service and exceeding customer expectations. Eager to make a significant impact on the company's overall performance.
Overview
13
13
years of professional experience
Work History
Area General Manager
Springhill Suites & Fairfield Inn
10.2023 - Current
- Led a team of internal and outsourced employees in daily operations, ensuring efficient and smooth workflow
- Developed and implemented strategies to improve GSS, resulting in an increase of25% in positive feedback ratings
- Managed budget and expenses, consistently meeting or exceeding financial targets
- Created comprehensive reports on key performance indicators (KPIs) for senior management review
- Oversaw all aspects of hotel operations, including front desk, housekeeping, food and beverage, sales and marketing, and maintenance
- Monthly P&L critique
- DaySTR and Monthly STR review
General Manager
Residence Inn by Marriott
12.2022 - 10.2023
- Oversaw all aspects of hotel operations, including front desk, housekeeping, food and beverage, sales and marketing, maintenance
- Implemented cost-saving measures that resulted in an annual savings on all operational expenses
- Developed and executed strategies to increase occupancy rates, resulting in improved revenue generation
- Established strong relationships with vendors and negotiated favorable contracts for supplies and services
- Implemented staff training programs to enhance customer service skills, resulting in an increase in positive GSS
- Collaborated with the sales team to develop promotional packages and special offers to attract new companies
- Conducted regular inspections of all areas of the hotel to ensure compliance with cleanliness standards and maintenance requirements
Area General Manager
IHG Hotels & Resorts
04.2022 - 12.2022
- Daily operations of a full-service hotel
- Managing top line revenue while producing 60+% GOP
- Monthly P&L critique
- Staff hiring, training & retention
- Led a high-performing sales team of 6 members, achieving annual revenue targets of $18 million
General Manager
Residence Inn by Marriott
07.2017 - 04.2022
- Multi award-winning Residence Inn by Marriott adjacent to State Farm Headquarters
- Managing top line revenue while producing60+% GOP
- Monthly P&L critique
- Forecasting within5% of actualized top-line revenue
- Staff retention during COVID-19 and maintaining GSS above brand benchmark
- Successful completion of8-year renovation
- Successful passing of yearly brand QA audit
- Leader in STR indices in relation to Occ, ADR & RevPAR
- I.T Support to entire Hospitality Specialists Portfolio
Regional Director of Operations
Hospitality Specialists
01.2016 - 07.2017
- Provide multi-unit leadership, focusing on guest satisfaction, associate satisfaction, and owner satisfaction for prestigious brands such as Marriott, Hilton, Carlson and Wyndham
- Acting as a direct supervisor to General Managers, provide support and resources, both in person and remotely
- Oversight of all financial aspects of each hotel in portfolio: P&L, CapEx, Forecasting and Budgeting
- Ensure operational excellence for all hotels in portfolio; provide support, critique and guidance to hotels falling short of brand standards and/or company expectations
- Ensure brand QA Compliance/Performance and approving action plans generated by hotel
- Act as liaison between hotel General Manager and discipline coaches, including Sales and Marketing, Finance, HR, Learning, Facilities, PR, Revenue Management and Owner Relations
- Act as role model and provide guidance on company culture
- Select, develop, manage and lead management team members
- Guide, develop and implement policies, procedure and systems to improve business operations
- Provide leadership relative to annual marketing plans
Opening General Manager
Residence Inn by Marriott
04.2014 - 01.2016
- Responsible for the overall performance of the properties operations to include P&L, Guest Satisfaction, Brand Quality Assurance, Budget and Labor
- Executed the training of all associates as it relates to brand and company standards to maximize revenues and service culture
- Responsible for maintaining compliance and up to date on new initiatives for the brand and company
- Maintained positive relationships with Management company, Property owners and clients
- Supported and inspected for safety and security standards were being maintained
- Supported guest experience and satisfaction in all operations
- Worked closely with corporate teams in Human Resources, Accounting, Revenue Management, Sales and leadership to ensure property and company goals were achieved
- Acted as the face of the property by being actively involved in the local community
Opening General Manager
Residence Inn by Marriott
03.2013 - 04.2014
- Establishing pre-opening budget
- Engaging with brand to work critical path
- Recruiting and hiring DOS, AGM and line-level staff
- Preparing and presenting year one Marketing plan & Operating budget
- Consultations with project manager & corporate engineer on the development, construction and purchasing of FF&E
Director of Sales and Marketing
Hampton Inn & Suites
11.2011 - 03.2013
- Group guestroom and meeting room sales
- Obtain/maintain CNR, LNR & EsOcc via cold calling & Sales Blitz
- Maintaining existing CNR and LNR accounts
- Weekly analysis of HT360/Agency360 report
- Day & Monthly STAR Report analysis
- Grow Occupancy, ADR & RevPAR YOY
- Obtain fair share of market in aspects of MPI, ARI & RGI
Education
Bachelor of Science - Business Administration
University of Pennsylvania
Edinboro, PA12-2023
Skills
- M3 Accounting
- Profit Sword, PVNG
- Hotel Effectiveness
- Fosse, Opera, OnQ
- MARSHA
Timeline
Area General Manager
Springhill Suites & Fairfield Inn
10.2023 - Current
General Manager
Residence Inn by Marriott
12.2022 - 10.2023
Area General Manager
IHG Hotels & Resorts
04.2022 - 12.2022
General Manager
Residence Inn by Marriott
07.2017 - 04.2022
Regional Director of Operations
Hospitality Specialists
01.2016 - 07.2017
Opening General Manager
Residence Inn by Marriott
04.2014 - 01.2016
Opening General Manager
Residence Inn by Marriott
03.2013 - 04.2014
Director of Sales and Marketing
Hampton Inn & Suites
11.2011 - 03.2013
Bachelor of Science - Business Administration
University of Pennsylvania
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