Tammy Mullenax
Residence Inn by Marriott | Tharaldson Hospitality
Fredericksburg,VA
1
Certification
21
years of professional experience
Accomplished hospitality executive with over 20 years of progressive leadership experience in managing full-service, select-service, and extended-stay hotel properties. Proven ability to drive revenue growth, maximize profitability, and enhance guest satisfaction while leading high-performing teams. Expertise includes hotel operations, financial management, budgeting, forecasting, sales strategy, quality assurance, and staff development. Renowned for delivering exceptional operational results, consistently exceeding financial objectives and upholding superior brand standards.
Work History
General Manager
3 Years 7 Months- Direct all operations for a 124-room extended-stay hotel, ensuring exceptional guest experiences and operational excellence.
- Lead, coach, and develop hotel associates while fostering a culture of accountability and service excellence.
- Implement revenue-enhancement strategies that improve profitability and strengthen market competitiveness.
- Oversee budgeting, forecasting, staffing, labor management, and operational planning.
- Ensure compliance with Marriott brand standards, corporate policies, and quality assurance requirements.
- Manage P&L responsibility delivering strong profit margins through effective cost control and revenue growth.
- Successfully maintained high guest satisfaction and operational performance standards.
- Strengthened revenue generation through strategic operational and sales initiatives.
General Manager
4 Years 11 Months- Managed all aspects of operations for an 82-room select-service hotel.
- Directed financial performance, staffing, guest services, sales initiatives, and brand compliance.
- Developed strategies that consistently improved revenue, profitability, and guest satisfaction metrics.
- Key Achievements
- Ranked in the Top 20% of Medallia guest satisfaction scores.
- Achieved a Quality Assurance Assessment score of 989 out of 1000.
- Generated $1.575 million in revenue during 2022, the highest annual revenue in property history.
- Exceeded 2021 revenue budget by more than $304,000, producing $1.53 million versus a budget of $1.23 million.
- Surpassed GOP goals with $470,821 achieved compared to a budgeted $322,843.
- Delivered consistent year-over-year revenue growth, excluding pandemic-related impacts.
General Manager
1 Year 2 Months- Directed all operational, financial, sales, and marketing functions for a 124-room extended-stay hotel.
- Developed strategic sales initiatives and cultivated relationships with key business accounts and community partners.
- Collaborated with revenue management teams to maximize occupancy, ADR, and RevPAR performance.
- Conducted regular property inspections to ensure brand compliance and asset preservation.
- Key Achievements
- Increased annual revenue from $1.38 million in 2016 to $1.73 million in 2017.
- Exceeded revenue targets by generating $1.73 million against a budget of $1.65 million.
- Achieved GOP of $999,000 compared to a budgeted $926,000.
General Manager
2 Years 5 Months- Managed daily operations of a 125-room hotel, including guest services, financial management, staffing, and quality assurance.
- Oversaw budgeting, forecasting, expense control, and financial reporting.
- Partnered with sales leadership to implement pricing strategies and optimize revenue performance.
- Conducted operational audits and property inspections to ensure franchise compliance and service excellence.
- Key Achievement
- Successfully completed the InterContinental Hotels Group General Manager Training Program.
Project Manager
8 Years 2 Months- Managed operations for a full-service lodging and training facility supporting up to 288 guests.
- Oversaw Housekeeping, Maintenance, Information Technology, Security, and Food & Beverage departments.
- Served as the primary liaison between clients and facility operations, coordinating lodging, dining, and training schedules.
- Directed occupancy reporting, invoicing, operational metrics, and facility communications.
- Key Achievements
- Developed and implemented the facility's reservation and room management system during startup operations.
- Designed and maintained the facility's internal website and communication platform.
- Streamlined operational processes to improve efficiency and customer service delivery.
Education
Bachelor of Science - Business Administration
Skills
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Microsoft Publisher
M3 Accounting
Deltek
ADP Enterprise e-Time Professional
Property Management Systems (PMS) = FOSSE
MARSHA
OPERA
Visual Matrix
Accomplishments
- General Manager of the Year
- Pinnacle Award Recipient
- Management Team of the Year
Certification
Certified Hotel Administrator (CHA)
Timeline
General Manager
Residence Inn by Marriott | Tharaldson Hospitality
01.2023 - CurrentRead More
General Manager
Best Western Plus Thornburg Inn & Suites | Hospitality Partners
02.2018 - 01.2023Read More
General Manager
WoodSpring Suites | Sandpiper LLC
12.2016 - 02.2018Read More
General Manager
Holiday Inn Express | Guests, Inc.
06.2014 - 11.2016Read More
Project Manager
Portico Services – Dumfries Training Center
02.2006 - 04.2014Read More
Fairmont State College
Bachelor of Science from Business Administration
Read More
SECURITY CLEARANCE
Department of Justice (DOJ) Top Secret Clearance (Expired)