Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Katie Betts

Katie Betts

San Antonio,TX

Summary

Dedicated professional with experience in managing patient referrals and prior authorizations. Known for effective communication, attention to detail, and team collaboration, driving timely approvals and optimizing operational efficiency in healthcare settings.

Overview

7
7
years of professional experience

Work History

Patient Experience Specialist - Referrals

CHAS Health
Spokane, WA
06.2024 - Current
  • Processed patient referrals and ensured required documentation was complete and accurate to prevent care delays.
  • Managed prior authorization workflows, coordinating with providers, payers, and internal teams to secure timely approvals.
  • Reviewed medical records and referral details for accuracy, verifying coding, medical necessity, and payer requirements.

Operations Support Specialist

CHAS Health
Spokane, WA
01.2023 - 06.2024
  • Supported the Director of Operations in coordinating daily clinic operations.
  • Streamlined scheduling processes, ensuring accurate appointment management and resource allocation.
  • Developed training materials for new staff, enhancing onboarding effectiveness and knowledge retention.

Staffing Office Supervisor

Deaconess Hospital
Spokane, WA
01.2022 - 01.2023
  • Coordinated staff schedules for all hospital units, optimizing resource allocation across departments.
  • Supervised daily staffing operations to ensure efficient workflow and optimal patient care.

Patient Experience Specialist - Call Center

CHAS Health
Spokane, WA
09.2020 - 01.2022
  • Managed high-volume patient calls, created cases, and supported multiple phone queues.
  • Scheduled medical and dental appointments using established guidelines to meed productivity targets.

Staffing Supervisor

American Eagle Outiftters
Spokane, WA
03.2019 - 07.2020
  • Coordinated onboarding processes, streamlining training materials for new hires.
  • Supervised daily staffing operations, ensuring optimal workforce allocation and efficiency.

Education

Health Administration

Spokane Community College
Spokane, WA
03-2023

Certified Professional Coder - Medical Billing And Coding

AAPC
11-2025

Skills

  • Medical terminology
  • Policy adherence
  • Customer service
  • Microsoft Office Apps

Timeline

Patient Experience Specialist - Referrals

CHAS Health
06.2024 - Current

Operations Support Specialist

CHAS Health
01.2023 - 06.2024

Staffing Office Supervisor

Deaconess Hospital
01.2022 - 01.2023

Patient Experience Specialist - Call Center

CHAS Health
09.2020 - 01.2022

Staffing Supervisor

American Eagle Outiftters
03.2019 - 07.2020

Health Administration

Spokane Community College

Certified Professional Coder - Medical Billing And Coding

AAPC