Katie Biggins
Cleveland
Summary
Driven Pharmacy Technician with 6 years of experience and success in working within multiple fast-paced pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Excited to bring talent and record of excellence in customer service to growing pharmacy.
Overview
15
15
years of professional experience
Work History
Certified Pharmacy Technician
University Hospital - University Health System
04.2023 - 01.2024
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Ensured medication safety with thorough verification of prescription orders and drug interactions.
- Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
- Supported pharmacists in compounding custom medications according to individual patient needs.
- Participated in continuous professional development opportunities to stay current on industry standards and advancements in pharmaceutical care.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Reviewed and verified customer information and insurance provider information.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Collected co-payments or full payments from customers.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Counted, measured and compounded medications following standard procedures.
Certified Pharmacy Technician
Exactcare Pharmacy
12.2021 - 01.2023
- ATP Pharmacy Technician
- Responsible for monitoring, filling and organizing the medication dispensing of our automated machines
- Support inventory activities
- Maintain quality assurance for medication dispensing
- Stock received pharmacy inventory
- Organize medication shelves and maintain cleanliness of work station
- Ensure station is properly stocked
- Monitor station queues
- Meet daily pharmacy goals for timely delivery to patients
- Communicate with internal counterparts to resolve patient issues
- Other duties as assigned.
Direct Support Professional
Our Lady Of The Wayside
01.2015 - 12.2021
- Provide services to individuals with developmental disabilities, mental health diagnoses, and severe behavioral issues
- Assist in achieving social, emotional, and behavioral goals
- Advocate on behalf of the consumer
- Provide emotional support
- Assist with maintaining a clean and pleasant home
- Aid in developing and maintaining daily living skills
- Perform direct support and supervision
- Adhere to consumer's rights and mandated reporting requirements
- Attend consumer-related meetings
- Observe changes in consumer status and report immediately
- Complete documentation and communicate with staff, consumers, and other personnel
- Maintain confidentiality of consumer and personnel information
- Collect and record data regarding consumer well-being, progress, and other information
- Give input and information regarding consumer's individual plans
- Dependable with good communication skills.
Certified Pharmacy Technician
Aerotek: Recruiting And Staffing
09.2015 - 11.2015
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Ensured medication safety with thorough verification of prescription orders and drug interactions.
- Supported pharmacists in compounding custom medications according to individual patient needs.
- Participated in continuous professional development opportunities to stay current on industry standards and advancements in pharmaceutical care.
- Streamlined pharmacy operations through effective organization of supplies, workspace layout optimization, and process improvements.
- Assisted in preparation, distribution and storage of pharmaceuticals.
Certified Pharmacy Technician
Aerotek: Recruiting And Staffing/ Remidi
05.2014 - 07.2014
- Ensured medication safety with thorough verification of prescription orders and drug interactions.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Counted and labeled prescriptions with correct item and quantity.
- Performed wide range of pharmacy operations.
- Counted, measured and compounded medications following standard procedures.
- Assisted in preparation, distribution and storage of pharmaceuticals.
Certified Pharmacy Technician
Aerotek: Recruiting And Staffing/ Catamaran
04.2013 - 07.2013
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Worked with computerized and automated systems for dispensing medications
- Performed wide range of pharmacy operations.
- Ensured medication safety with thorough verification of prescription orders and drug interactions.
- Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
Certified Pharmacy Technician
Walgreens
04.2009 - 04.2013
- Assist the pharmacist in the practice of pharmacy
- Use pharmacy systems to obtain patient and drug information
- Process prescriptions
- Model and deliver a distinctive and delightful customer experience
- Assist in the practice of pharmacy under pharmacist supervision
- Perform duties assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager
- Report prescription errors
- Adhere to company policies and procedures
- Handle sales transactions
- Handle telephone calls
- Process manual claims for third party program prescription services
- Assist with inventory management activities
- Administer clinical services
- Develop and maintain relationships with the local medical community
- Assist with exterior and interior maintenance
- Comply with company policies and procedures
- Complete special assignments and other tasks as assigned.
Education
High School Diploma -
Seeley-Swan High School
Seeley Lake, MT05.2004
Skills
- Good analytical and planning skills
- Good Accuracy and attention to details
- Drug Storage Procedures
- Problem-Solving Skills
- Drug Inventory Control
- Manual and Automated Medication Dispensing
- Patient Confidentiality
- HIPAA
- Filling Prescriptions
- Team Collaboration
- Insurance Verification
- Medication Dispensing
- Insurance Billing
- Workflow Optimization
- Pharmacy Law Compliance
- Computer Proficiency
- Continuous Learning
- Customer Service
- Data Entry Accuracy
- Excellent problem analysis
- Excellent judgement according to the situation
Key Qualification
Pharmacy Technician Cer,fica,on Board, 11/30/2023, Registered with State of Ohio Board Of Pharmacy
Career Overview
Cer,fied Pharmacy Technician, 12/2021 - Present, Full #me, 40, Exactcare Pharmacy, Valley View, Ohio, ATP Pharmacy Technician, Monitoring, filling and organizing the medica#on dispensing of automated machines, Supporting inventory ac#vi#es, Maintaining a high level of quality assurance for medica#on dispensing, Stocking received pharmacy inventory, Organiza#on of medica#on shelves and maintaining cleanliness of work sta#on, Ensuring sta#on is properly stocked at all #mes, Monitoring sta#on queues, Mee#ng daily pharmacy goals to ensure #mely delivery to pa#ents, Demonstrating superior wri]en and verbal skills to communicate with internal counterparts to resolve pa#ent issues, Other du#es as assigned
Timeline
Certified Pharmacy Technician
University Hospital - University Health System
04.2023 - 01.2024
Certified Pharmacy Technician
Exactcare Pharmacy
12.2021 - 01.2023
Certified Pharmacy Technician
Aerotek: Recruiting And Staffing
09.2015 - 11.2015
Direct Support Professional
Our Lady Of The Wayside
01.2015 - 12.2021
Certified Pharmacy Technician
Aerotek: Recruiting And Staffing/ Remidi
05.2014 - 07.2014
Certified Pharmacy Technician
Aerotek: Recruiting And Staffing/ Catamaran
04.2013 - 07.2013
Certified Pharmacy Technician
Walgreens
04.2009 - 04.2013
High School Diploma -
Seeley-Swan High School
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