Katie Black

• Reviewed budgets, cash handling, and financial reports.
• Built staff schedules to maintain coverage and control labor costs.
• Trained managers and employees on service expectations and procedures.
• Resolved guest concerns and protected 900 Wall Restaurant reputation.
• Coordinated menus, events, and seasonal offerings with culinary leadership.
• Kept records for production, inventory, income, and expenses.
• Managed daily business operations and provided guidance when needed.
• Set product and service pricing based on costs and competition.
• Promoted business on social media platforms to strengthen brand identity and drive revenue.
• Interviewed, trained, and supervised employees.
• Monitored cash flow to support accurate budgeting of resources.
• Maintained compliance with local laws and regulations tied to business operations.
• Processed payroll and business taxes.

• Handled guest concerns with calm, professional communication.
• Prepared cocktails and served beverages at bar station.
• Managed multiple tasks in fast-paced environment.
• Helped develop private event program, including menu brochure, contract development, marketing, and ongoing client correspondence.
• Assisted with social media tasks.

• Supervised Merenda dining room operations and coordinated daily front-of-house service.
• Managed staff schedules, assignments, and shift coverage for Merenda restaurant teams.
• Trained servers, hosts, and bussers on service standards and guest communication.
• Resolved guest concerns and handled complaints with calm, professional support.

- Supported sales team with administrative tasks in stadium seating trading forum to facilitate operations.

- Analyzed market trends to identify and recommend potential trading opportunities.

- Developed foundational knowledge in municipal bond trading practices to enhance trading support.

• Delivered exceptional customer service in high-volume bar setting, enhancing guest satisfaction.
• Ensured bar area remained clean and organized, promoting efficient service.
• Fostered customer relationships through engaging conversations and personalized drink suggestions.

• Assisted personal bankers in preparing accurate loan documentation and applications to facilitate client transactions.
• Resolved client concerns promptly to enhance customer satisfaction and loyalty.
• Processed new account openings and verified customer information to ensure compliance and accuracy.