Katie Boria
Worcester,MA
Summary
Enthusiastic and detail-oriented professional with a versatile background in food service and retail. Committed to delivering outstanding customer service and fostering team collaboration to drive business success and create memorable guest experiences.
Overview
6
6
years of professional experience
Work History
Server/Host
Niche Hospitality Group
Worcester, Massachusetts
05.2024 - Current
- Delivered exceptional customer service, enhancing guest experience in fast-paced dining environment.
- Provided excellent customer service, ensuring guest satisfaction and repeat visits.
- Provided exceptional service to high volume of daily customers.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Recommended menu items based on customer preferences and dietary restrictions.
- Handled guest inquiries and resolved issues, fostering a welcoming atmosphere and maintaining customer loyalty.
- Stayed informed about daily specials, new menu items, promotions.
Cashier/Retail Worker
Klems
Spencer, MA
10.2022 - 06.2024
- Provided exceptional customer service while promoting loyalty programs, contributing to increased customer retention.
- Processed customer transactions quickly in fast-paced retail environment to enhance customer satisfaction.
- Managed cash register operations, ensuring accurate cash drawer balance to prevent discrepancies.
- Assisted customers with product inquiries and provided excellent service.
- Greeted customers and answered any questions they had about the store's products and services.
- Restocked shelves and organized merchandise to enhance store presentation.
Cashier/Customer Service Representative
Big Y Supermarket
Spencer, Massachusetts
09.2020 - 10.2022
- Processed customer transactions accurately using point-of-sale systems, ensuring smooth checkout experience.
- Accepted cash and credit card payments, issued receipts and provided change.
- Managed cash drawer, ensuring accuracy during shifts.
- Assisted customers with product inquiries and store navigation.
- Handled returns and exchanges in accordance with store policies, maintaining customer satisfaction.
- Collaborated with team members to improve customer service experience, fostering a positive shopping environment.
- Trained new cashiers on procedures and customer engagement techniques.
Education
BBA - Business - Marketing
Worcester State University
Worcester, MA08-2026
Skills
- Order management
- Communication skills
- Market research
- Customer service
- Customer engagement
- Sales techniques
- Multitasking capacity
- Problem-solving
- Professionalism
- Team collaboration
Timeline
Server/Host
Niche Hospitality Group
05.2024 - Current
Cashier/Retail Worker
Klems
10.2022 - 06.2024
Cashier/Customer Service Representative
Big Y Supermarket
09.2020 - 10.2022
BBA - Business - Marketing
Worcester State University