Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Katie Bugenhagen

McDonough,GA

Summary

Enthusiastic team-leader with a strong reputation for building and maintaining positive relationships in and across diverse groups. Natural Born leader with outstanding organizational and interpersonal skills; and a dedicated and goal orientated individual with determination to fulfill any tasks assigned. Seeking to obtain a career in Retail Staffing.

Overview

17
17
years of professional experience

Work History

Retail Staffing Specialist

Publix
03.2022 - Current
  • Promptly corresponded with applicants and coordinates hiring events for new and existing stores.
  • Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
  • Networking within communities to increase applicant pools with quality applicants.
  • Work with leadership on retention strategies.
  • Conduct training classes on assessing staffing needs, recruiting techniques, selecting, interviewing and hiring applicants and retention.
  • Provide support to stores with critical staffing needs.
  • Collaborate with co-workers to streamline processed across divisions.

Customer Service Manager

Publix
02.2017 - 03.2022
  • Ensuring and upholding the Publix Mission Statement through out the Customer Service department.
  • Ensuring and providing premier customer service to our customers and our associates.
  • Responsible for scheduling, evaluations, hiring, training, and disciplinary action if appropriate.
  • Ensuring cash accountability throughout the department and money service guidelines.
  • Performing duties of the Manager In Charge when schedule, overseeing total store operations.
  • Setting goals for the department.
  • Time and attendance of associates
  • Accurate processing of payroll in a timely manner.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.

Assistant Store Manager

Publix
05.2016 - 01.2017
  • Assisting the Store Manager in ensuring the Publix Mission statement, polices, and procedure are being upheld throughout the store. 
  • Hiring, training, and disciplinary actions when needed. 
  • Assist in departments throughout the store.
  • Maintaining good associate and customer relations. 


Customer Service Manager

Publix
02.2011 - 05.2016
  • Ensuring and upholding the Publix Mission Statement through out the Customer Service department.
  • Ensuring and providing premier customer service to our customers and our associates.
  • Responsible for scheduling, evaluations, hiring, training, and disciplinary action if appropriate.
  • Ensuring cash accountability throughout the department and money service guidelines.
  • Performing duties of the Manager In Charge when schedule, overseeing total store operations.
  • Setting  goals for the department.
  • Setting aggressive goals for the department.
  • Accurate processing of payroll in a timely manner.

Assistant Customer Service Manager

Publix
11.2006 - 02.2011
  • Ensuring and upholding Publix Mission Statement.
    Assisting customers
  • Coordinating the front end of the store
  • Manager In Charge- assisting in all aspects of the stores operations when scheduled in MIC role.
  • Assisting the Customer Service Manger in:  Scheduling, evaluations of associates, hiring, and training.

Education

GED -

Eagles Landing High
Stockbridge, GA

Skills

  • Organizational Systems
  • Office Operations
  • Database Searching
  • Problem Resolution
  • Staffing Metrics
  • Personnel Training
  • Determining Staffing Needs
  • Manage Employee Relations
  • Time Tracking and Payroll Administration
  • Advising and Coaching
  • Process Improvement
  • Recruitment and Retention Strategies

Affiliations

  • Publix 5, 10, and 15 years of service
  • United Way Leadership giver 

Timeline

Retail Staffing Specialist

Publix
03.2022 - Current

Customer Service Manager

Publix
02.2017 - 03.2022

Assistant Store Manager

Publix
05.2016 - 01.2017

Customer Service Manager

Publix
02.2011 - 05.2016

Assistant Customer Service Manager

Publix
11.2006 - 02.2011

GED -

Eagles Landing High

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Katie Bugenhagen