Katie Carlson
Ketchikan
Summary
Dedicated office management professional known for exceptional problem-solving and organizational skills. Demonstrated ability to develop office policies, streamline processes, and build strong relationships with team members and vendors.
Overview
19
19
years of professional experience
Work History
Office Manager
Ketchikan Tribal Business Corporation
Ketchikan, AK
04.2023 - 01.2026
- Developed and maintained accurate financial records.
- Oversaw recruitment and onboarding process for new employees.
- Developed and enforced office policies to ensure compliance with industry regulations.
- Updated reports, managed accounts, and generated reports for company database.
- Ensured compliance with company policies and industry regulations.
- Contributed to a successful annual audit
- Fostered a positive work environment by resolving staff conflicts.
- Safeguarded sensitive company information.
- Scheduling of board meetings, creating board agendas and packets, taking of minutes. Strong communication with board members.
- Coordinated office events, out of town retreats and staff training sessions.
- Coordinated with IT department to resolve technical issues swiftly.
- Trained and mentored new staff.
- Coordinated interview schedules, checking references and reading resumes, interviewing perspective employees along with all hiring practices.
- Maintained professional, organized, and safe environment for employees, board members and patrons.
Office Manager
Ketchikan Dray Services
Ketchikan, AK
01.2020 - 03.2023
- Managed office operations, ensuring efficient workflow and adherence to company policies.
- Oversaw supply inventory.
- Developed knowledge of all aspects of an HVAC business.
- Dispatched servicemen to routine and emergency calls.
- Managed billing cycles to ensure timely invoicing and collections.
- Analyzed account discrepancies, resolving issues efficiently.
- Negotiated payment arrangements with delinquent clients, establishing mutually beneficial terms while minimizing losses.
- Ensured compliance with regulatory guidelines by staying current on industry standards and adapting practices accordingly.
- Coordinated data entry for billing and payment records, enhancing invoice tracking efficiency.
- Maintained organized filing system for invoices and supporting documents, ensuring easy retrieval for audits.
Lead Ramp Service Agent
Alaska Airlines
Ketchikan, AK
07.2007 - 11.2019
- Supervised ramp operations to ensure timely aircraft turnarounds and adherence to safety protocols.
- Trained and mentored new team members in operational procedures and safety practices.
- Conducted regular inspections of ground support equipment to maintain operational readiness and compliance.
- Led daily briefings to communicate operational updates and address team concerns proactively.
- Evaluated employee performance regularly, providing constructive feedback and recognizing exceptional work when warranted.
- Provided hands-on leadership during challenging weather conditions or unexpected disruptions to normal operations.
- Coordinated with aviation authorities, ensuring full compliance with regulatory requirements.
- Collaborated with other departments to resolve operational issues.
- Ensured adherence to federal regulations governing ramp operations while maintaining high levels of safety awareness among team members at all times.
- Managed scheduling and assignments for the ramp service team.
- Checked cargo and baggage for security to meet TSA regulations.
- Completed cargo manifests and flight paperwork for proper luggage and flight tracking.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Managed warehouse operations and verified proper shipment procedures.
Education
High School Diploma -
Ketchikan High School
KetchikanSkills
- Customer service
- Office management
- Organizational skills
- Customer relations
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Administrative support
- Payroll processing
- Bookkeeping
- Account reconciliation
- Credit and collections
- Relationship building
- Scheduling
- Employee supervision
- Staff hiring
- Training and coaching
- Event coordination
- Facility management
- Travel coordination
- Regulatory compliance
- Presentation design
- Decision-making
- Teamwork and collaboration
- Team leadership
- Problem-solving
- Attention to detail
- Multitasking and organization
Timeline
Office Manager
Ketchikan Tribal Business Corporation
04.2023 - 01.2026
Office Manager
Ketchikan Dray Services
01.2020 - 03.2023
Lead Ramp Service Agent
Alaska Airlines
07.2007 - 11.2019
High School Diploma -
Ketchikan High School