Catherine Chaplin AIC, AIC-M, AINS
Lexington,KY
Summary
Detail-oriented claims specialist driven to resolve claims fairly while representing the interests of the insurer. Conducts thorough and informed investigations, precisely evaluates losses and negotiates settlements that satisfy diverse parties. Builds and maintains professional and productive relationships and works to understand potentially conflicting points of view.
Overview
10
10
years of professional experience
Work History
Senior Claims Specialist I
The Cincinnati Insurance Company
Lexington, KY
11.2018 - Current
- Complete thorough auto, property, and casualty claims investigations for personal, high net worth, commercial and Excess & Surplus lines.
- Confirm coverage and compensability by obtaining interviews with involved parties and witnesses, video surveillance, police reports, and hospital records.
- Communicate with underwriting, agencies, and supervisors to establish action plans and manage open claims to closure.
- Drafted statements of loss to summarize damages, payments and underlying policy coverages.
- Create subrogation and arbitration demands and attend mediation.
- Mentor new associates and maintain a training program for success.
- Maintain knowledge of policies and procedures through continuing education provided by employer.
- Deployed twice for CAT duty (Storm Team) after 2019 Dayton, OH tornado and Hurricane Ian in 2022.
Legal Secretary Intern
Ed Dove Attorney at Law
Lexington, KY
09.2016 - 02.2017
- Drafted letters and prepared legal correspondence for attorneys and legal assistants.
- Acted as liaison between clients, vendors and attorneys.
- Arranged case files and maintained records.
Summer Legal Intern
The Cincinnati Insurance Company
Fairfield, OH
05.2015 - 07.2015
- Transcribed audio interviews from claims department for active cases.
- Ordered and sorted health information for ongoing claims.
- Logged arbitration decisions and monthly billing.
- Created procedure manual for all assigned tasks in the department.
Education
Bachelor of Arts - Politics, Philosophy, And Economics
Transylvania University
Lexington, KY05.2018
Skills
- Multiline Commercial and Personal P&C Adjuster
- Creative, Critical Thinking & Problem Solving
- Collaboration & Communication
- Statute Interpretation
- Data Analysis
- Arbitrator
- Peer Coaching & Training
- Licensed in Kentucky and Florida
- Proficient in Microsoft Office products, Symbility, Xactimate, Audatex, E-SubroHub and LexisNexis
Timeline
Senior Claims Specialist I
The Cincinnati Insurance Company
11.2018 - Current
Legal Secretary Intern
Ed Dove Attorney at Law
09.2016 - 02.2017
Summer Legal Intern
The Cincinnati Insurance Company
05.2015 - 07.2015
Bachelor of Arts - Politics, Philosophy, And Economics
Transylvania University
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