Katie Cieslinski

• Analyzed family assistance applications to ensure compliance with state regulations and guidelines.
• Facilitated communication between clients and service providers to enhance program accessibility and understanding.
• Developed training materials for staff on new policies and procedures related to income support programs.
• Streamlined case management processes, resulting in improved response times for client inquiries and needs.
• Developed training materials to enhance staff understanding of family assistance policies and procedures.
• Evaluated program effectiveness, providing recommendations for process improvements and resource allocation.
• Led workshops to educate families about available resources and benefits within the assistance programs.
• Managed case files, ensuring accurate documentation and timely updates for family assistance applications.
• Mentored junior analysts, fostering a collaborative environment focused on continuous improvement in service delivery.
• Analyzed family assistance cases to ensure compliance with program guidelines and regulations.
• Coordinated with community organizations to facilitate support services for families in need.
• Managed a diverse caseload effectively, prioritizing needs based on urgency and impact while adhering to established protocols.
• Streamlined assistance processes for improved efficiency and timely delivery of services to families.
• Maintained accurate records and documentation, promoting transparency and accountability in all actions taken on behalf of clients.

• Provided exceptional customer service, ensuring a welcoming dining experience for all guests.
• Collaborated with kitchen staff to ensure timely and accurate order delivery.
• Trained new servers on menu items, service protocols, and cash handling procedures.
• Managed multiple tables efficiently during peak hours, maintaining high service standards.
• Resolved customer complaints promptly, enhancing overall satisfaction and retention rates.
• Mentored junior staff in upselling techniques, contributing to increased sales performance.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Cultivated warm relationships with regular customers.
• Bussed and reset tables to keep dining room and work areas clean.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Handled cash transactions accurately, contributing to balanced daily financial reports.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

• National Who's Who Dean's List 11/2003

• Core GPA: 3.8

Alpha Gamma Delta Sorority 2000-2003

• Relevant Coursework: Family Therapy Course for mock interventions between children and family members
• Child Development Lab (CDL) Assessments

• Extracurricular Activities: Cheerleading 1996-1999
• Freshman cheerleading coach's award 1996-1997
• Dean's List Who's Who National Dean's List 1998-1999
• Extracurricular Activities: Coached Pop-Warner Cheer for ages 7-8 in preparation for the league's cheer competition as high school community service in 1996-1997.