Katie Clark
Sardis,GA
Summary
Dynamic retail professional with a proven track record in customer service, team leadership, and problem-solving. Committed to enhancing customer satisfaction and driving team performance.
Overview
13
13
years of professional experience
Work History
Assistant Manager
SKECHERS Retail
Augusta, GA
11.2025 - Current
- Assisted in training new team members on product knowledge and customer service standards.
- Coordinated daily operations to ensure smooth store functioning and optimal customer experience.
- Supported inventory management by tracking stock levels and conducting regular audits.
- Implemented visual merchandising strategies to enhance product displays and drive sales.
- Monitored sales performance and provided feedback to improve team efficiencies.
- Engaged with customers to resolve issues, ensuring high satisfaction levels and repeat business.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Sales Consultant
Gordon Brothers
USA
01.2025 - Current
- Provided sales and customer service assistance to walk-in traffic
- Assisted in creating promotional materials that highlighted key product features and benefits.
- Run multiple store liquidation sales at once.
Store Manager
Big Lots Stores, Inc.
Waynesboro, GA
06.2022 - 12.2025
- Led daily operations to ensure optimal store performance and customer satisfaction.
- Trained and developed team members to enhance productivity and service quality.
- Managed inventory levels, reducing stock discrepancies through efficient control methods.
- Implemented promotional strategies, increasing sales during peak seasons and events.
- Analyzed sales data to identify trends, driving informed decision-making for inventory management.
- Fostered a positive store environment by promoting teamwork and employee engagement initiatives.
- Ensured compliance with safety regulations, enhancing workplace safety standards across the store.
Store Manager
Roses, Variety Wholesalers
Augusta, GA
11.2021 - 2022
- Coordinated with suppliers to maintain product availability and negotiate favorable terms.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Store Manager
Family Dollar
Augusta,GA
06.2013 - 11.2021
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Education
High School Diploma -
Burke Co High School
Waynesboro, GASkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Retail operations
- Staff management
- Employee scheduling
Timeline
Assistant Manager
SKECHERS Retail
11.2025 - Current
Sales Consultant
Gordon Brothers
01.2025 - Current
Store Manager
Big Lots Stores, Inc.
06.2022 - 12.2025
Store Manager
Roses, Variety Wholesalers
11.2021 - 2022
Store Manager
Family Dollar
06.2013 - 11.2021
High School Diploma -
Burke Co High School