Katie Coco Martinez
Hamburg
Summary
Empathetic and service-oriented professional transitioning from a successful career in Massage Therapy. Brings over 20 years experience in delivering exceptional customer service and personalized care. Known for strong relationship-building and conflict resolution skills, enhancing client satisfaction and retention. Seeking to leverage exceptional business and interpersonal skills in a less physically demanding field of work.
Overview
20
20
years of professional experience
Work History
Licensed Massage Therapist/Owner/Operator
The Massage Room LLC
West Seneca, NY
04.2015 - Current
- Delivered customized massage therapies to enhance client well-being and promote relaxation.
- Assessed client needs through detailed consultations to develop effective treatment plans.
- Maintained cleanliness and organization of therapy rooms, ensuring a welcoming environment for clients.
- Educated clients on self-care techniques and wellness practices to optimize treatment benefits.
- Delivered exceptional customer service experiences resulting in positive reviews and increased word-of-mouth referrals.
- Enhanced client satisfaction by providing personalized and effective massage therapy sessions tailored to individual needs.
- Participated in continuous education to master latest techniques in massage therapy.
- Managed day-to-day business operations.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Licensed Massage Therapist
Blu Medspa & Salon
West Seneca, NY
04.2013 - 04.2015
- Effectively managed time to ensure all appointments ran smoothly without compromising the quality of service provided to clients.
- Improved overall wellness for clients by performing various massage techniques, including deep tissue, Swedish, and hot stone massages.
- Contributed to a positive working environment by fostering a supportive and collaborative atmosphere among fellow therapists and clinic staff members alike.
- Consistently maintained high standards of cleanliness and hygiene in accordance with state regulations and industry best practices.
Licensed Massage Therapist
Massage Envy
Blasdell, NY
11.2011 - 04.2013
- Increased client retention by establishing strong rapport through attentive listening and empathetic communication.
- Conducted post-treatment evaluations with clients, discussing their experiences during the session and providing recommendations for ongoing care as needed.
- Performed thorough consultations before each session to determine clients'' goals for treatment while also identifying potential contraindications or precautions needed during the massage process itself.
- Contributed to positive team atmosphere by sharing knowledge and techniques with colleagues.
Customer Service Representative
JCPenney
Blasdell, NY
11.2005 - 11.2011
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted in training new staff on customer service protocols and operational procedures.
- Enhanced customer satisfaction by delivering prompt and courteous service in high-volume settings.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exhibited high energy and professionalism when dealing with customers and coworkers.
Education
Certificate of Massage Therapy - Massage Therapy
New York Institute of Massage
Williamsville, NY01-2011
High School Diploma -
Frontier Central High School
Hamburg, NY01-2008
Skills
- Customer service excellence
- Small business operations
- Relationship building
- Verbal and written communication
- Active listening
- Critical thinking
- Accounting basics
- Microsoft Excel proficiency
- Conflict resolution
- Scheduling and time management
- Computer literacy and data entry
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Licensed Massage Therapist/Owner/Operator
The Massage Room LLC
04.2015 - Current
Licensed Massage Therapist
Blu Medspa & Salon
04.2013 - 04.2015
Licensed Massage Therapist
Massage Envy
11.2011 - 04.2013
Customer Service Representative
JCPenney
11.2005 - 11.2011
Certificate of Massage Therapy - Massage Therapy
New York Institute of Massage
High School Diploma -
Frontier Central High School