Katie Cowles
Sacramento,CA
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
14
14
years of professional experience
Work History
Office Manager
Napa Valley Dermatology & Laser
Napa, CA
09.2017 - 01.2022
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
Medical Surgical Registered Nurse
Solano Dermatology Associates
Vallejo, CA
03.2014 - 09.2017
- Promoted a safe environment for patients by adhering to infection control protocols, fall prevention strategies, and other safety measures.
- Prevented complications for post-operative patients through careful monitoring, early detection of issues, and prompt intervention when needed.
- Assisted with wound care, dressing changes and NG tube placement to maintain stable patient conditions.
- Provided inpatient care to diverse population of adult medical and surgical patients.
- Effectively managed time and prioritized tasks to ensure timely administration of medications, treatments, and procedures.
- Monitored and managed pain levels of post-surgical patients to reduce unnecessary opiate usage.
- Contributed to a positive work culture by serving as a mentor for new nurses and participating in shared governance initiatives within the organization.
- Administered IV medications, monitoring and documenting patient responses to address complications.
- Facilitated efficient discharge planning with case managers, social workers, therapists, physicians, and other healthcare professionals involved in the treatment plan.
- Demonstrated adaptability during critical situations by remaining calm under pressure while providing high-quality care for patients experiencing acute or life-threatening conditions.
Charge Nurse, Advanced Care Unit
John Muir Health, Walnut Creek Medical Center
Walnut Creek, CA
02.2008 - 09.2017
- Supervised and managed daily scheduling, tasking, and administration.
- Mentored new nurses, offering guidance on clinical procedures and unit-specific protocols to ensure successful integration into the team.
- Assisted in the development of unit policies and procedures, contributing valuable insights based on hands-on experience.
- Optimized resource allocation within the unit by monitoring supply usage patterns and adjusting inventory levels accordingly.
- Served as a liaison between nursing staff and hospital administration, advocating for necessary resources to improve patient care within the Advanced Care Unit.
- Addressed staffing shortages proactively by recruiting qualified candidates for open positions within the unit.
Education
Nursing
Unitek College
Fremont, CA01-2008
High School Diploma -
Benicia High School
Benicia06-2005
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Clear oral/written communication
- Scheduling and calendar management
- Payroll processing
- Credit and collections
- Employee supervision
- Conflict management
- Staff hiring
- Problem-solving
- Teamwork
Timeline
Office Manager
Napa Valley Dermatology & Laser
09.2017 - 01.2022
Medical Surgical Registered Nurse
Solano Dermatology Associates
03.2014 - 09.2017
Charge Nurse, Advanced Care Unit
John Muir Health, Walnut Creek Medical Center
02.2008 - 09.2017
Nursing
Unitek College
High School Diploma -
Benicia High School