Summary
Overview
Work History
Education
Skills
Timeline
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Katie Damato

Elgin,IL

Summary

Committed student with extensive customer service and engagement experience. Strong interpersonal skills and effective handling of customer complaints. Proven success in building customer relationships, increasing sales revenues, and fostering positive team dynamics. Highly motivated with a desire for new challenges. Strong work ethic, adaptability, and exceptional problem-solving abilities.

Overview

12
12
years of professional experience

Work History

Catering and Sales Associate

Lou Malnati's
Buffalo Grove, IL
12.2020 - Current
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Built relationships with customers to encourage repeat business.
  • Handled customer complaints in a professional manner.
  • Developed promotional strategies to increase sales volume.
  • Collaborated with management teams to develop innovative marketing strategies.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Adapted sales strategies based on customer interactions and feedback to improve results.

Wait Staff Member

Lou Malnati's
Schaumburg, IL
05.2012 - Current
  • Provided excellent customer service to guests, ensuring they had an enjoyable experience.
  • Managed multiple tasks simultaneously while remaining organized under pressure.
  • Resolved customer complaints in a professional manner in order to maintain a positive atmosphere.
  • Provided exceptional service to high volume of daily customers.

Education

High School Diploma -

Gordon Technical High School
Chicago, IL
06-2014

Some College (No Degree) - Criminal Justice

Elgin Community College
Elgin, IL

Skills

  • Excellent communication skills
  • Exceptional customer service
  • Teamwork and Collaboration
  • Multitasking Abilities
  • Problem-solving abilities
  • Organizational Skills
  • Data Entry

Timeline

Catering and Sales Associate

Lou Malnati's
12.2020 - Current

Wait Staff Member

Lou Malnati's
05.2012 - Current

High School Diploma -

Gordon Technical High School

Some College (No Degree) - Criminal Justice

Elgin Community College

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Katie Damato