Summary
Overview
Work History
Education
Skills
Timeline
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Katie DeVries

Oak Park,CA

Summary

A team player that succeeds in environments that require both independent resourcefulness and a collaborative element. A highly motivated and committed individual who brings clear and effective communicating to build professional connections with coworkers, management, and customers. Talented and relationship-driven Customer Experience Manager with solid leverages data-driven approaches to maximize business profits. Excellent communication, planning and problem-solving abilities. My work experience and academic strengths have greatly contributed to the development of my problem-solving, data analysis, and interpersonal skills which make me an asset to any organization.

Overview

2
2
years of professional experience

Work History

Sr. Client Success Associate

PureSpectrum
Westlake Village, CA
12.2020 - Current
  • Evaluated customer problems, implemented resolutions and followed up with clients to manage additional problems and maintain satisfaction.
  • Hosted daily status calls and weekly ad hoc meetings with clients to promote client satisfaction and keep all parties abreast of changing environment.
  • Tailored customer relationships by determining expected needs and finding correct solutions.
  • Performed troubleshooting of software and hardware to resolve issues and escalated situations to technical department.
  • Assisted clients with strategic processes and provided with necessary tools to achieve success.
  • Built relationships with customers and community to establish long-term business growth.
  • Increased company margin on Top 5 Account from 27% to 50% on consistent monthly basis.
  • Took lead on Top 5 Account within 6 months of being at PureSpectrum.
  • Promoted to Account Manager beginning April 1st.

Peer Advisor, Psychology Undergraduate Peer Advisor

SDSU
San Diego, CA
08.2019 - 05.2020
  • Academic planning by coordinating with administration.
  • Analyzed degree evaluations and constructed extensive reports based on student’s data.
  • Worked with prospective students, college students, adults, supervisors, and head of psychology department.

Education

Bachelor of Art - Liberal Arts and Sciences, Psychology

San Diego State University
San Diego, CA
05.2020

Skills

  • Interdepartmental Collaboration
  • Relationship Building
  • Verbal and Written Communication
  • Customer Service
  • Staff Training and Development
  • Operating Procedures and Policies
  • Customer Complaint Resolution
  • Detail-Oriented
  • Time Management
  • Problem Solving

Timeline

Sr. Client Success Associate

PureSpectrum
12.2020 - Current

Peer Advisor, Psychology Undergraduate Peer Advisor

SDSU
08.2019 - 05.2020

Bachelor of Art - Liberal Arts and Sciences, Psychology

San Diego State University
Katie DeVries