Katie Downing
Muscatine,IA
Summary
I am patient, professional and optimistic with over 10 years of experience in Customer Service and Data Entry in on-site, hybrid and remote environments.
I'm a team player who contributes to group efforts but am also a self-starter. I expertly complete assigned tasks with focus on quality. I am reliable and quick learning with effective communication and multi-tasking skills.
Overview
12
12
years of professional experience
Work History
Customer Service Assoc./Fraud Detection
Walcott Radio
Davenport, Iowa
03.2022 - Current
- Assist large volume of customers every day with positive attitude and focus on customer satisfaction.
- Achieve high satisfaction rating through proactive one-call resolutions of customer issues.
- Maintain accurate and current customer account data with digital information updates.
- Answer constant flow of customer inquiries with minimal wait times.
- Consult with outside parties to resolve discrepancies and create solutions.
Sales Liaison/Customer Service Assoc./Data Entry
Grace Technologies
Davenport, Iowa
08.2019 - 02.2022
- Responded to constant customer requests for products, services and company information.
- Provided prompt primary customer support to internal and external customers.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with customers and staff.
- Supported multiple departments with special projects.
- Oversaw team of a dozen employees, providing comprehensive training and regular performance reviews.
Data Entry/Customer Service Associate
Xpac
Milan, Illinois
04.2010 - 08.2019
- Completed data entry tasks with accuracy and efficiency.
- Reviewed completed work for compliance with regulations.
- Executed data verification to detect errors.
- Supported multiple departments with special projects.
- Outlined appropriate processes and procedures to fulfill and complete inquiries.
- Provided prompt customer support to internal and external customers.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
Education
High School Diploma -
West High School
Davenport, IA06.2004
Skills
- Efficient and Detail-Oriented
- Customer Inquiry Response
- Managing Multiple Priorities
- Team-Oriented and Cooperative
- Computer Proficiency
- Exceptional Communicator
- Email Etiquette
- Livechat Messaging
Timeline
Customer Service Assoc./Fraud Detection
Walcott Radio
03.2022 - Current
Sales Liaison/Customer Service Assoc./Data Entry
Grace Technologies
08.2019 - 02.2022
Data Entry/Customer Service Associate
Xpac
04.2010 - 08.2019
High School Diploma -
West High School