Katie Eilbes

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Resolved customer problems and complaints.
• Responded to inquiries from callers seeking information.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Corresponded with clients through email, telephone, or postal mail.
• Demonstrated strong multitasking abilities while managing numerous tasks.
• Managed multiple tasks to help out other staff members.
• Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.

• Maintained strict confidentiality to protect sensitive client information in compliance with legal regulations.
• Facilitated timely resolution of legal matters by preparing and organizing essential documents.
• Enhanced communication between attorneys and clients through effective scheduling and prompt updates.
• Increased client satisfaction by efficiently managing case files and addressing inquiries.
• Delivered exceptional service by assisting clients with routine needs and directing them to resources.
• Handled billing tasks accurately, ensuring smooth financial operations for the legal team.
• Implemented efficient document management systems to enhance office productivity and retrieval processes.
• Assisted with trial preparation, including exhibits, witness lists, and organization of evidence materials.

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Developed and maintained relationships with external vendors and suppliers.
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Assisted in recruiting, hiring and training of team members.
• Trained and guided team members to maintain high productivity and performance metrics.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Assisted with Quickbooks entries and payroll processes.
• Bank deposits and reconciliation.

Recipe building to obtain approval with State Inspector.

Preparing specific processes for all recipes.

Menu building for specific clientele.

Ordering and maintaining supplies and inventory.

Following proper cooking and kitchen procedures. Assisting other staff members as necessary.

Obtaining HACCP certification and building HACCP procedures for the State licensed kitchen to follow.

• Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
• Scheduled and received food and beverage deliveries, adhering to food cost and budget.
• Checked and tested foods to verify quality and temperature.
• Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
• Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
• Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
• Designed and maintained menus to offer variety of high quality and consistency of dishes.

• Assisted cooks in food preparation tasks, resulting in timely meal service.
• Cleaned and organized kitchen stations to promote team efficiency.
• Collaborated with team members to ensure smooth workflow during peak hours.
• Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
• Enhanced kitchen efficiency by maintaining clean and organized workstations.
• Provided backup support to other staff members during busy periods or staff shortages.
• Accepted opportunities to learn new skills, improve performance and cross-train for other positions.