Katie Emerle (Marcacci)
Wenonah,NJ
Summary
Versatile professional, project planner and certified scrum master offering strong background in adaptive planning, organizing, managing and executing projects for a wide-range of client needs, including digital/direct marketing, creative/production services, and technology solutions. Proven ability to effectively collaborate with customers, stakeholders and business leaders through results-oriented decision-making, transparency, problem solving and issue resolution. Able to quickly adapt to changing environments, ensuring timely and successful implementation as well as commitment to customer satisfaction and continuous improvement.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Associate Director of Client Services
Strata Company
Plymouth Meeting, PA
05.2023 - Current
- Led strategic initiatives to improve communication and process efficiency between operational departments and client services.
- Designed and implemented new processes and optimized web-based tools to streamline operations.
- Oversaw documentation of processes to ensure clarity and consistency in operations.
- Managed information flow between clients, client services, and internal teams to ensure timely service execution and maintain high quality.
- Supervised client onboarding, billing activities, issue resolution, and overall client satisfaction.
- Drove account growth, retention, and developed strategies for expanding client relationships.
- Mentored and directed the Client Services team, providing guidance in training, performance reviews, and development initiatives for a team of six individuals.
- Handled escalated client inquiries, ensurin6)g prompt resolution and providing strategic input in decision-making processes.
Senior Project Manager
Strata Company
Conshohocken, PA
06.2022 - 05.2023
- Supported program management activities for multiple strategic, tactical, and web-based technology projects.
- Directed cross-functional teams in delivering new applications, products, and features, ensuring adherence to specifications, budgets, and schedules.
- Assisted internal and external stakeholders in resolving complex problems and drove internal efficiencies through process development and implementation.
- Provided project support and documentation, defined team processes, and contributed to cost reduction planning and process analysis.
- Mentored and developed internal resources, designed and implemented training programs, and managed launch metrics to enhance performance.
- Collaborated independently with teams to successfully launch initiatives on schedule and within budget, demonstrating strong attendance and adaptability to project requirements.
Senior Project Manager
Edison Lithograph & Printing Corp
North Bergen, NJ
08.2018 - 06.2022
- Oversaw the lifecycle of printing and packaging corrugated display programs using an adaptive project management structure, consistently looking for process improvements.
- Gathered requirements, developed detailed project schedules for production, monitored and documented project progress, identified risks, and removed impediments.
- Served as a leader to cross-functional teams, including sales, estimating, structural design, prepress, printing and finishing, quality assurance, kitting, shipping, accounting, and third-party vendors. Ensured seamless collaboration, alignment towards common goals, and optimal performance across all departments.
- Maintained partnerships with key suppliers, negotiated fair costs, and ensured timely delivery and quality of goods.
- Provided consistent project updates to various stakeholders regarding strategy, adjustments, and progress towards milestones.
Project Manager
Square One, Inc.
Mount Laurel, NJ
02.2018 - 08.2018
- Prioritized all aspects of project delivery from planning to closure, staying on-schedule, on-budget and within scope for digital/offset/large format print orders
- Liaison to internal departments, clients and outside vendors
- Knowledge of direct mail production, variable data processing, postal requirements and related industry standards.
Project Manager
CompuCom
Paulsboro, NJ
07.2017 - 02.2018
- Onboarded a diverse array of new clients and projects of varying scale and complexity for the IT Supply Chain organization.
- Ensured all customer requirements were identified and operationally implemented before the project Go-Live date.
- Identified and mitigated risks that could jeopardize project deliverables
Account Manager
Strata Company
Plymouth Meeting, PA
09.2013 - 03.2017
- Managed full lifecycle of client projects including print, direct mail, technology installations, and marketing communications.
- Oversaw concurrent projects across print (digital/offset), web development, and warehouse environments, ensuring punctual delivery.
- Applied expertise in print production, direct mail, variable data, and postal requirements.
- Cultivated strong client relationships, monitored account health, and identified growth opportunities.
- Prepared accurate estimates and invoices for print production and related projects.
Project Coordinator
Big Mountain Imaging
Philadelphia, PA
08.2011 - 09.2013
- Coordinated multiple projects from planning to completion under tight deadlines at a large format digital printing company; supervised evening staff and trained new employees.
- Created work orders, purchase orders, and estimates; facilitated daily production meetings; and maintained direct communication with clients throughout all production stages.
- Supported sales, art, production, installation, and shipping departments directly to ensure seamless operations and client satisfaction.
Direct/Digital Marketing Sales Executive
Hibu (formerly Yellowbook)
King of Prussia, PA
10.2010 - 08.2011
- Generated new sales while nurturing and expanding existing accounts; consistently met print and online deadlines, achieving sales quotas and goals.
- Developed and managed client relationships, led strategic planning initiatives, maintained high productivity standards, and drove business development efforts.
- Crafted comprehensive written and verbal proposals for company products and services.
Production Assistant
Merion Matters Inc.
King of Prussia, PA
08.2008 - 03.2009
- Contributed to design and layout for the company’s ADVANCE healthcare news-magazines
- Designed print and web ads, processed reprints, scanned artwork, pre-flighted ads, performed press checks and monitored trafficking of ads/articles.
Education
Bachelor of Science in Graphic Design Communication -
Thomas Jefferson University (formerly Philadelphia University)
01-2007
Studied Abroad, concentration in Visual Communication -
Altos De Chavón School of Design (Dominican Republic)
01-2006
Skills
- O365 Suite
- Project Management Tools
- PC/Macintosh Net Stations
- Adobe Acrobat
- Illustrator, InDesign & Photoshop
- Lucid Chart
- Formstack
Certification
Certified ScrumMaster (CSM), Scrum Alliance, 08/01/2021
Timeline
Associate Director of Client Services
Strata Company
05.2023 - Current
Senior Project Manager
Strata Company
06.2022 - 05.2023
Senior Project Manager
Edison Lithograph & Printing Corp
08.2018 - 06.2022
Project Manager
Square One, Inc.
02.2018 - 08.2018
Project Manager
CompuCom
07.2017 - 02.2018
Account Manager
Strata Company
09.2013 - 03.2017
Project Coordinator
Big Mountain Imaging
08.2011 - 09.2013
Direct/Digital Marketing Sales Executive
Hibu (formerly Yellowbook)
10.2010 - 08.2011
Production Assistant
Merion Matters Inc.
08.2008 - 03.2009
Bachelor of Science in Graphic Design Communication -
Thomas Jefferson University (formerly Philadelphia University)
Studied Abroad, concentration in Visual Communication -
Altos De Chavón School of Design (Dominican Republic)
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