Elizabeth Jackson
Orlando,FL
Summary
Dynamic and results-oriented professional seeking a Director of Client Services role to advance career growth. Over 21 years of expertise in the tradeshow industry, with a proven track record of driving organizational excellence and enhancing employer success.
Demonstrated success in people management, team leadership, and strategic initiative execution, complemented by strong skills in project management, budget oversight, and stakeholder engagement. Committed to fostering a positive work environment while leveraging data-driven insights to optimize processes and mentor teams for peak performance in fast-paced settings.
Overview
20
20
years of professional experience
Work History
Associate Director of Client Services
Global Experience Specialists
Orlando
01.2024 - Current
- Led, trained, and developed Client Services staff with-in a structured, performance-driven environment
- Interviewed candidates and provided hiring recommendations for full-time staff
- Provided leadership for the planning, renewal, and execution of $4.8M+ tradeshows, managing staff, budgets and operational teams
- Work Remotely
- Conduct internal team meetings for clear communication and post-show feedback
- Tradeshows include Global Pet Expo, American Veterinary Medical Association and International Council of Shopping Centers
Senior Client Services Manager
Global Experience Specialists
Orlando
01.2019 - 01.2024
- Liaison for Global Experience Specialists Clientele
- Decision-maker and leader within the planning process for all members of the GES team
- Offer clear communication regarding show specifics with internal and external clients
- Mentor and train current Client Services team
- Market and enhance company services to show organizers
- Creator and leader of monthly Southeast CSM department meeting Beans & Building
- Provider of a structured showsite work environment
- Implement, improve, and streamline current processes
- Member of Taskfore Committee
- Responsible for all financial aspects of tradeshow including revenue, direct margin forecasting, managing expenses through-out planning and production and invoicing
- Conduct internal team meetings for clear communication and post show feedback
- Tradeshows include Global Pet Expo, American Veterinary Medical Association, International Council of Shopping Centers, American Society of Nephrology Kidney Week, and Tableau
Client Services Manager
Global Experience Specialists
Orlando
01.2007 - 01.2019
- Liaison for Global Experience Specialists Clientele
- Decision-maker within the planning process for entire GES team
- Market and enhance company services to exhibitors and show organizers
- Managed budgets and resources effectively, optimizing financial performance across multiple projects
- Responsible for achieving a smooth and efficient operation
- Conduct internal team meetings for clear communication and post show feedback
- Tradeshows include Informa's Global Pet Expo, American Veterinary Medical Association and International Council of Shopping Centers, Informa's The Special Event, Central FL and Tampa Auto Shows, The ASI Show! Orlando and Dallas, Craft and Hobby Association, Electronic House Expo, Global Pet Expo & The Market Research Event
Client Services Manager
Walt Disney’s Swan & Dolphin Hotel
Orlando
01.2013 - 01.2016
- In-house Account Manager liaison between facility and GES
- Organizer of Dolphin/Swan tradeshows and special events
- Responsible for forecasting monthly financials
- Manages GES team for event execution
- Conducts month end close for commissionable lines of business
- Assists Sales Team with attaining new customers/show organizers
- Attends multiple site visits and planning meetings
- Work in team atmosphere with Convention Services and Sales
- Floorplan management
- Communicates with potential customers about their specific show planning
- Developed client/hotel relationship, ensuring satisfaction and retention through personalized service strategies
Account Representative
Global Experience Specialists
Orlando
01.2006 - 01.2007
- Liaison with show management, exhibitors, hotel and/or convention center staffs, and production personnel to all services
- Ensure a smooth and efficient operation while developing new ideas for the expansion of services
- Responsible for all aspects of show financials including revenue, direct margin forecasting, managing expenses through-out planning and production
- Developed tailored solutions to meet client needs and enhance satisfaction
Education
Bachelor of Arts Degree - Organizational Communications
University of Central Florida
Orlando, FL05-2004
Bachelor of Arts Degree - Marketing
University of Central Florida
Orlando, FL05-2004
Associate of Science Degree - Business Administration
Valencia Communicate College
Orlando, FL05-2001
Skills
- Tradeshow industry expert
- People management
- Event planner
- Team development and collaboration
- Strategic leadership
- Coaching and mentoring
- Project management
- Process improvement
- Crisis management
- Budget management
- Hiring and training
Personal Information
Title: Associate Director of Client Services
Timeline
Associate Director of Client Services
Global Experience Specialists
01.2024 - Current
Senior Client Services Manager
Global Experience Specialists
01.2019 - 01.2024
Client Services Manager
Walt Disney’s Swan & Dolphin Hotel
01.2013 - 01.2016
Client Services Manager
Global Experience Specialists
01.2007 - 01.2019
Account Representative
Global Experience Specialists
01.2006 - 01.2007
Bachelor of Arts Degree - Organizational Communications
University of Central Florida
Bachelor of Arts Degree - Marketing
University of Central Florida
Associate of Science Degree - Business Administration
Valencia Communicate College