Katie Engerman
Wilsonville,OR
Summary
Highly detail-oriented and results-driven professional with extensive experience in managing complex real estate transactions.
Strong client service orientation, adaptability, and a collaborative mindset make me an effective team member in managing multiple projects simultaneously while consistently delivering high-quality, error-free work.
Overview
24
24
years of professional experience
Work History
Escrow Closer
WFG National Title Insurance
Lake Oswego, OR
04.2020 - Current
- Oversee the escrow process from initiation to completion, maintaining accurate records and ensuring timely, compliant transactions.
- Prepare and review purchase and sale contracts, deeds, trust/LLC documents, financial statements, preliminary title reports, and closing documents, to ensure accuracy and compliance with regulations.
- Establish strong relationships with local real estate professionals and clients, fostering repeat business and enhancing client trust.
- Order title reports for issuing title insurance, identify and resolve title defects, and satisfy existing liens and encumbrances on properties or principals.
- Collaborate with cross-functional teams to streamline office operations, including onboarding training, facilities and supply management, accounting processes, and event planning.
- Consistently recognized by management for providing exceptional customer service and diligence.
Salon Owner
Trend
Wilsonville, OR
05.2011 - 11.2021
- Successfully founded and managed a business by developing and executing a comprehensive salon business plan, achieving long-term strategic goals and operational excellence.
- Cultivated strong relationships with vendors, clients, and community stakeholders, driving business growth and establishing a loyal client base.
- Oversaw procurement and maintained accurate records of daily operations and production.
- Reviewed financial statements, inventory, income, and expenses to optimize cash flow and inform sound business decisions.
- Promoted high customer satisfaction by resolving issues with knowledgeable and friendly service.
- Leveraged advanced technical skills to troubleshoot complex problems and implement effective solutions
Marketing Outreach Coordinator
Life Flight Network
Aurora, OR
07.2010 - 03.2011
- Led innovative marketing campaigns and community events, which led to a significant 30% increase in brand visibility and recognition.
- Established and nurtured robust connections with community organizations, local businesses, and influential figures, fostering collaboration and optimizing outreach opportunities.
- Provided coaching, support, and training to our member services enrollment team and community partners to drive the promotion of Life Flight Insurance.
- Orchestrated and actively participated in community events and health fairs, engaging closely with EMS partners to showcase our company offerings. Additionally, collaborated with our flight staff to stage compelling medical response helicopter demonstrations.
- Leveraged advanced analytics tools to continuously monitor and assess the impact of our outreach initiatives, offering data-driven insights to refine our future strategies.
- Supervised the management of the CRM database.
Escrow Officer
First American Title Ins. Co
Canby, OR
03.2007 - 09.2008
- Promoted to escrow officer and successfully launched the execution of a new branch location, working collaboratively with internal stakeholders, from inception to completion.
- Engaged in community events, networking activities, and proactive prospecting efforts, resulting in surpassing the initial annual goal and the attainment of 40% market share in the territory.
- Oversaw the real estate closing process, meticulously preparing and reviewing documents for accuracy while ensuring adherence to company policies and procedures.
- Efficiently closed purchase transactions within a high-volume environment, consistently meeting customer expectations by adhering to timelines and maintaining proactive communication.
- Demonstrated leadership by conducting engaging PowerPoint continuing education classes and workshops for current and prospective clients, thereby maximizing the value of our solutions and nurturing client relationships.
- Utilized a CRM system to effectively manage sales activities and track sales performance.
Junior Escrow Officer
Fidelity National Title Ins.
Lake Oswego, OR
09.2000 - 03.2007
- Communicated regularly with clients to provide updates and ensure a smooth escrow process.
- Reviewed title reports to identify potential issues prior to closing.
- Acted as liaison between parties within home buying and selling ecosystem and communicated and kept parties fully apprised of closing status.
- Consulted with title department to resolve tax liens, boundary disputes and encroachments.
- Verified accuracy of information on closing statements and ensured proper distribution of funds at closing table.
Education
Some College (No Degree) - Human Resources Management
Portland State University
Some College (No Degree) - Business Administration
Portland Community College
Skills
- Client Services
- Technical Knowledge
- Diligence
- Legal Compliance
- Project and Time Management
- Financial Acumen
- Collaboration and Teamwork
Timeline
Escrow Closer
WFG National Title Insurance
04.2020 - Current
Salon Owner
Trend
05.2011 - 11.2021
Marketing Outreach Coordinator
Life Flight Network
07.2010 - 03.2011
Escrow Officer
First American Title Ins. Co
03.2007 - 09.2008
Junior Escrow Officer
Fidelity National Title Ins.
09.2000 - 03.2007
Some College (No Degree) - Human Resources Management
Portland State University
Some College (No Degree) - Business Administration
Portland Community College
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