Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Katie Evans

Houston,TX

Summary

Hands-on Community Manager known for excellent public relations and marketing coordination. Highly trained professional with passion for working with and for people. Solutions-oriented problem-solver with goal-oriented mindset and deep understanding of resident preferences and business operations requirements. Successful history of meeting occupancy and payment goals while improving and maintaining a stellar community performance.

Overview

15
15
years of professional experience

Work History

Community Manager

S.L. Nusbaum
11.2019 - 05.2021
  • Aided and achieved 100% lease up for new construction multi-site community
  • Maintained productivity objectives by leveraging hands-on leadership abilities to effectively direct an 8 person team.
  • Organized and executed syndicator audits to adhere to LIHTC guidelines.
  • Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
  • Collected rental payments from residents and kept meticulous records of delinquent accounts.
  • Managed community within established cost constraints.
  • Collaborated with APAH and direct supervisors during property projects, including interior renovations and construction.

General Property Management

Capital Properties
05.2013 - 11.2019
  • Monitored social media and online sources for industry trends
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes
  • Managed operations and leasing of Class A community of nearly 600 luxury apartment homes
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects
  • Trained and Managed staff of 12+ employees
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution
  • Minimized expenses through effective planning and control of NOI
  • Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments
  • Managed 4 Million dollar renovation project for common area and interior units

Community Manager

Capital Properties
02.2018 - 12.2018
  • Managed mixed use property of 500+ units for condo, residential, and commercial tenants
  • Managed quarterly and annual association meetings to discuss budget changes, BOD votes, and owner concerns
  • Managed property documents for permanent records and regulatory requirements
  • Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet bylaws
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates
  • Developed annual operating budgets and forecasts, as well as sales and marketing plans
  • Boosted occupancy trend 6% by leveraging market knowledge and successful promotional strategies

Community Manager

Laramar Group
01.2007 - 05.2013
  • Managed community within established cost constraints
  • Maintained knowledge on lease and renewal rates to advocate for appropriate changes
  • Inspected buildings, vacant units and common areas regularly to identify repairs needing immediate attention
  • Planned and executed promotional activities to drive community engagement and increase occupancy numbers
  • Streamlined operations by communicating efficiently with clients, keeping organized records, budget management and internal collaboration

Education

High School Diploma -

Washington Lee
Arlington, VA

Skills

  • Multi-site class A - C operations
  • Outreach Marketing
  • Renovation
  • New construction and renovation
  • Customer Service
  • Commercial Management
  • Contract Management
  • Condo Association Management
  • AR/AP
  • Leadership training
  • Financial reporting
  • Reputation management
  • Lead Generation
  • Revenue generation and management

Additional Information

Excellent working knowledge using Microsoft Office, Yardi, MRI, Onesite, Bluemoon, Rent Café, Jenark, Nexus, Payscan, Keyscan, Rent Maximizer, Keytrak Citrix, American Registry and HUD Manager systems

Timeline

Community Manager

S.L. Nusbaum
11.2019 - 05.2021

Community Manager

Capital Properties
02.2018 - 12.2018

General Property Management

Capital Properties
05.2013 - 11.2019

Community Manager

Laramar Group
01.2007 - 05.2013

High School Diploma -

Washington Lee

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Katie Evans