Katie Ferguson
Farmington,NY
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
30
30
years of professional experience
Work History
Customer Service/Administration Assistant
Ontario Tool & Abrasives
07.2002 - Current
- Correspond with customers and vendors and maintain effective lines of communication.
- Enhance customer satisfaction by addressing and resolving complaints promptly and professionally.
- Boost customer satisfaction through empathetic listening skills while addressing their concerns.
- Complete quotes, purchase orders, and invoicing in a timely manner to maintain the salesmen's reports.
- Maximize cash flow through optimal billing and collection processes.
- Develope and maintain strong relationships with vendors, negotiating contracts for cost savings and improved service quality.
Cashier/Sales Associate
Target
03.2002 - 06.2002
- Organized merchandise in front lanes and zoned clothing areas
- Worked flexible schedule and extra shifts to meet business needs.
- Enhanced customer satisfaction by providing efficient customer service.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Daycare Teacher/Secretary
The Family Place
07.1994 - 01.2002
- Maintained accurate documentation of student attendance, vacation days, birthdays, and parent-teacher conferences for review as needed.
- Assisted in curriculum planning.
- Assisted in preparation of meals and snacks to provide children with proper nutrition. Maintained all paperwork for the State lunch reimbursement.
- Gathered materials and resources to prepare for lessons and activities.
- Organized and supervised large and small group activities.
- Created safe and nurturing learning environment for preschoolers.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
Education
High School Diploma -
Central High School of Omaha NE
Omaha, NE05.1990
Skills
- Excel spreadsheets
- Office Administration
- High Volume Phone Inquiries
- Report Development
- Documentation and Recordkeeping
- Expense validation
- Filing and data archiving
- Microsoft Office
- Database entry
- Confidentiality and Data Protection
- QuickBooks
- Word Processing
- Order Placement
- Document and File Management
- Billing and Invoicing
- Supply Inventory Control
- Multitasking and Time Management
- AR/AP
Additional Information
I have served on multiple boards for school and local community sports. I have been a Sunday School Teacher and a Girl Scout Leader.
Timeline
Customer Service/Administration Assistant
Ontario Tool & Abrasives
07.2002 - Current
Cashier/Sales Associate
Target
03.2002 - 06.2002
Daycare Teacher/Secretary
The Family Place
07.1994 - 01.2002
High School Diploma -
Central High School of Omaha NE
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