Katie Flynn
Urbana,IL
Summary
Personable and dedicated with extensive experience in the service industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clientele. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships, and growing businesses.
Overview
10
10
years of professional experience
Work History
Office Manager
UIUC
Champaign, IL
10.2024 - Current
- Provide direct support for Assistant Director of Inclusion and Leadership in Residential Life
- Duties include managing expense reports for purchasing, scheduling and managing multiple calendars to coordinate meetings and travel arrangements
- Collaborate with staff to streamline tasks and execute projects and events
Office Support Specialist
UIUC
Champaign, IL
05.2023 - Current
- Consistently communicate with residents of University Housing via email and phone
- Provide direct support for the Assistant Director of Housing
- Duties include fielding phone calls, handling confidential correspondence, calendar maintenance and coordinating meetings, appointments, and travel arrangements
- Manage expense reports for purchasing and maintain inventory
- Demonstrate comprehensive knowledge in clerical tasks and daily business operations
Senior Leasing Consultant
JSM Living
Champaign, IL
12.2021 - 05.2023
- Conducted apartment tours throughout the community for clients, assisted with email and phones
- Prepared and presented documents accurately to residents for in office lease signings and utilized DocuSign for electronic lease signings
- Provided office support by maintaining accurate data and working collaboratively with Residential team members to execute leasing operations
Patient Service Representative
Carle Foundation Hospital
Urbana, IL
02.2021 - 07.2021
- Office support in healthcare, scheduled/rescheduled appointments for patients, worked phones, navigated software program, maintained a professional and courteous relationship with patients
Office Coordinator
Child and Family Connections
Champaign, IL
02.2018 - 10.2020
- Maintained a smooth office environment to ensure highest level of service, communication, and organization
- Daily modified database, promptly responded to phones, emails, faxes
Server
Big Grove Tavern
Champaign, IL
10.2014 - 04.2016
- Familiarized guests with menu and daily specials, accurately recorded food and drink orders, coursed meals in a timely fashion, and provided friendly and top-notch customer service and care
Education
Parkland Community College
Music Performance
Kansas State University
Skills
- Meeting planning
- Relationship management
- Clear oral/written communication
- Administrative support
- Team bonding
- Customer service
- Problem solving
- Communication
- Team player
- Resourcefulness
- Creativity
- Office management
- Positive guest interactions
- Tableside etiquette
References
- Kendra McClure, APR, Associate Professor, Parkland College, kmcclure@parkland.edu, (217) 663-4018
- Alysia Prosser, Former Leasing Manager, JSM, leashrae@gmail.com, (217) 369-2133
- Katie Clegg, Housing Coordinator, University Housing, UIUC, kclegg@illinois.edu, (217) 333-7111
Timeline
Office Manager
UIUC
10.2024 - Current
Office Support Specialist
UIUC
05.2023 - Current
Senior Leasing Consultant
JSM Living
12.2021 - 05.2023
Patient Service Representative
Carle Foundation Hospital
02.2021 - 07.2021
Office Coordinator
Child and Family Connections
02.2018 - 10.2020
Server
Big Grove Tavern
10.2014 - 04.2016
Parkland Community College
Music Performance
Kansas State University
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