Katie Frybarger
Kempner,TX
Summary
Goal-driven Hospital Manager who worked her way from kennel tech to manager. This is my career that I am very passionate about. I'm looking for a clinic that I can drive revenue, maintain a happy and healthy team, and can make the best.
Overview
3
3
years of professional experience
Work History
Veterinary Hospital Manager
NVA
05.2021 - Current
- Resolved customer complaints professionally and efficiently while promoting a satisfactory outcome for both parties involved.
- Contributed to employee retention through effective hiring practices, ongoing training programs, and fostering a positive workplace culture.
- Ensured regulatory compliance by staying current on industry standards, maintaining accurate records, and promptly addressing any issues or gaps in protocol.
- Enhanced team communication by conducting regular staff meetings and providing clear expectations for daily tasks.
- Drive revenue, visits, EBITA each month.
- Keep track of COGS
- Adapted hospital protocols in response to industry changes and emerging trends; ensuring the facility remained at the forefront of veterinary care standards.
- Managed financial aspects of the hospital, including budget planning, expense tracking, and ensuring proper billing procedures were followed.
- Maintained a safe work environment by enforcing strict adherence to safety protocols and regularly updating essential equipment.
- Handled difficult situations calmly; navigating challenging conversations with clients regarding end-of-life decisions or financial constraints.
- Optimized workflow efficiency with strategic delegation of tasks based on individual skillsets and strengths within the team.
- Streamlined inventory management for cost-effective ordering, maintaining an organized supply room and reducing waste.
- Provided consistent leadership and direction; fostering an environment of teamwork, collaboration, and open communication among staff members.
- Encouraged continued professional development among staff members through educational resources; promoting certifications relevant to their roles.
Education
Animal Science - Anaimal Industry
New Mexico State University
Las Cruces, NM05.2019
English - English Composition
New Mexico State University
Las Cruces, NM05.2019
Skills
- Vaccination protocols
- Employee Training
- Patient Care Standards
- Waste Disposal Management
- Pharmaceutical knowledge
- Veterinary Knowledge
- Euthanasia Procedures
- Continuing education
- Workplace Safety
- Recruitment and hiring
- Budget Planning
- Professional Networking
- Profit improvement
Timeline
Veterinary Hospital Manager
NVA
05.2021 - Current
Animal Science - Anaimal Industry
New Mexico State University
English - English Composition
New Mexico State University
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