Katie Fuentes
Collinsville
Summary
Highly organized and detail-oriented Payment Operations and Fraud Specialist with over 7 years of experience in financial services, onboarding processes, and compliance operations. Proven success in coordinating documentation, monitoring high-volume workflows, resolving complex inquiries, and maintaining regulatory accuracy across ACH, card, and check transactions. Adept at building cross-functional relationships, maintaining onboarding pipelines, and streamlining processes in high-risk and time-sensitive environments. Technically skilled in Microsoft Office Suite, data reporting tools, and digital banking systems. Seeking to contribute expertise in operations and merchant onboarding to the Payment Operations team at One Inc.
Overview
9
9
years of professional experience
Work History
Fraud Operations Specialist
BlueSky Bank
01.2025 - Current
- Coordinate resolution of onboarding and fraud-related documentation, ensuring timely completion and regulatory accuracy.
- Maintain daily task tracking (e.g., Verafin alerts, CAMS, dispute status reports) to support ongoing operational projects.
- Liaise with banking partners, processors (Transfund, BOK), and law enforcement to handle complex fraud issues.
- Update dispute and client records, verifying documentation completeness and eliminating blockers for resolution.
- Provide onboarding education to internal teams on fraud response and account setup protocols.
Fraud Specialist & BSA
First Bank of Owasso
04.2023 - 01.2025
- Oversaw document collection and merchant research during fraud investigations to ensure completeness for disputes and compliance filings.
- Handled escalated account onboarding issues, assessed customer eligibility, and collaborated with risk/compliance partners to clear holds.
- Supported AML and BSA processes, including due diligence reviews, reporting, and workflow documentation.
Personal Banker
First Bank of Owasso
08.2022 - 04.2023
- Opened and updated deposit accounts, onboarded new clients, and ensured timely document completion.
- Guided customers through online banking, wire transfers, and card setup—supporting successful onboarding and ongoing service.
Collateral Management Specialist
Gateway Mortgage Group
10.2021 - 06.2022
- Managed onboarding and processing of repurchased loan files, coordinating third-party document collection and system updates.
- Collaborated with internal departments to ensure data consistency and timely onboarding of collateral files into servicing platforms.
Trailing Documents Specialist
Gateway Mortgage Group
06.2020 - 10.2021
- Audited mortgage trailing documents for completeness and compliance, flagging deficiencies and coordinating corrections.
Risk Management Associate
BOK Financial
09.2019 - 06.2020
- Performed onboarding reviews for fraud and ACH claims, ensuring documentation met regulatory and internal policy standards.
- Processed reimbursements and resolved client-facing issues efficiently and with regulatory adherence.
Fraud/Chargeback Disputes Manager
Global Technology Partners
01.2017 - 08.2019
- Led merchant onboarding for international card partners, handled documentation, and monitored incoming merchant support tickets.
- Managed chargeback and dispute resolution with accuracy and attention to deadlines, supporting smooth operational onboarding and settlements.
Education
Visa Business School
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MasterCard Business School
Associate of Science - Business Administration And Management
Tulsa Community College
Tulsa, OK05-2025
Bachelor of Science - Business Administration And Management
Northeastern State University
Tahlequah, OK05-2027
Skills
- Merchant & Client Onboarding
- Documentation Coordination & Due Diligence
- Payment Operations (ACH, Debit/Credit, Checks)
- Fraud Detection & Regulatory Compliance (Reg E, UDAAP, TILA, EFTA)
- Dispute Resolution & Customer Experience
- Project Tracking & Status Reporting
- Data Review & Operational Efficiency
- Microsoft Excel (PivotTables, Lookups, Macros)
- BYTE, Sagent, CAMS, JIRA (familiar), Salesforce (familiar)
- Notary Public – Oklahoma
- Decision-making
- Transaction monitoring
- AML compliance
- Organizational growth
- Fraud prevention strategies
- Data analysis proficiency
Websites
Timeline
Fraud Operations Specialist
BlueSky Bank
01.2025 - Current
Fraud Specialist & BSA
First Bank of Owasso
04.2023 - 01.2025
Personal Banker
First Bank of Owasso
08.2022 - 04.2023
Collateral Management Specialist
Gateway Mortgage Group
10.2021 - 06.2022
Trailing Documents Specialist
Gateway Mortgage Group
06.2020 - 10.2021
Risk Management Associate
BOK Financial
09.2019 - 06.2020
Fraud/Chargeback Disputes Manager
Global Technology Partners
01.2017 - 08.2019
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MasterCard Business School
Visa Business School
Associate of Science - Business Administration And Management
Tulsa Community College
Bachelor of Science - Business Administration And Management
Northeastern State University
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