Katie Gervais
North Branch,MN
Summary
Dynamic and dedicated professional with exceptional customer service skills. Proven ability to enhance guest/patient satisfaction through effective communication and hospitality expertise. Known for a calm patient approach. Strong work ethic and cash handling proficiency ensure a seamless experience. Committed to maintaining cleanliness standards and delivering quality service in fast-paced environments. Collaborative team player with excellent communication. And skills ready to contribute to provide excellent care.
Overview
3
3
years of professional experience
Work History
Server
Grace Pointe
12.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Ensured cleanliness and orderliness in the dining area for enhanced guest satisfaction.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Walmart
Online Shopping
05.2024 - 07.2024
- Demonstrated high level of initiative and accountability.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
Dairy Queen
Few Member
06.2023 - 03.2024
- Exhibited strong sense of accountability.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Employed problem-solving skills to identify issues and evaluate options.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
McDonald’s
Crew Member
05.2022 - 05.2023
- Self-motivated, with a strong sense of personal responsibility.
- Adapted quickly to rapid changes.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Exhibited professionalism and positive demeanor in all interactions.
Education
High School - Basic
Trio Wolf Creek
Chisago City, MNSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Cleanliness standards
- Safe food handling
- Food running
- Service prioritization
- Team collaboration
- Quality control
- Food safety practices
- Table bussing
- Allergy awareness
- Beverage preparation
- Tableside etiquette
- Food delivery
Timeline
Server
Grace Pointe
12.2024 - Current
Walmart
Online Shopping
05.2024 - 07.2024
Dairy Queen
Few Member
06.2023 - 03.2024
McDonald’s
Crew Member
05.2022 - 05.2023
High School - Basic
Trio Wolf Creek