Katie Hahn
Decatur,GA
Summary
I have a varied background in hospitality, development and theater. Currently a dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable guest-facing professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. In the theater world, Experience also includes: organizing and coordinating workshops, collaborating across the creative team to act in and produce original content.
Overview
20
20
years of professional experience
Work History
Server
Lucian Books and Wine
11.2021 - Current
- Facilitate excellent lunch experience in a high-end wine bar/bookstore in Buckhead
- Maintain knowledge of natural wine with bi-monthly wine courses of by the glass pairings
- Assist with pre-fixed lunches/special events/ wine dinners
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
Server
No. 246, Rocket Farm Restaurants
02.2013 - 06.2020
- Ensured guest satisfaction by listening to guests and guiding their experience
- Created wine pairings for a five course tasting menu for our chef’s counter experience
- Created wine presentations for select wines on our bottle list and presented the wine at line-up for our staff’s educational development
Server
R. Thomas Deluxe Grill
01.2012 - 02.2013
- Greeted guests, ensured prompt seating and order taken in a fast-paced environment
- Created juices and coffee beverages as well as delivered food to guests
- Ensured a thorough opening and closing of each shift
Executive Assistant
Partnership Against Domestic Violence
01.2009 - 07.2011
- Assists CEO with regular correspondence, manages CEO schedule, sets up meetings, and serves as initial liaison between CEO and the community
- Facilitates development/donor relationships and ensures all CEO fundraising activities are entered into Raiser’s Edge
- Manages special projects as determined by the CEO, including ongoing development of Policy Manuals including Board Orientation Manuals, Policies and Procedures Manual, Strategic Planning materials and presentation
Development Manager
Men Stopping Violence
07.2007 - 12.2008
- Major donor cultivation: 30% of individuals in 2007 and 2008 presently making gifts for the first time in three or more years
- Identify and secure gifts from over 70 donors at the individual and corporate level
- Implemented fist-time corporate campaign with Development Chair on Board of Directors
- Special events: Orchestrate organization’s largest annual fundraising event with corporate and national honorees, the Annual Awards Dinner
- In 2008 funds raised at the event grew 544% as compared to 2007
- Liaison between organization, Event Chairs, 50 + person Host Committee, volunteers, and all sponsors for the Dinner
- Conceptualized and implemented first major spring event in May 2008
- Administrative: Work strategically with Communications Manager on all messaging and ensure all deadlines were met
- Process all gifts and write thank you letters in a timely manner, maintain donor database, designate correspondence to staff and key Board Members as necessary
- Execute three major mailings annually
Office Coordinator
Georgia Association of Training Employments and Support
05.2006 - 07.2007
- Prepared a bi-monthly payroll for direct service provider that netted over $75,000
- Assisted Executive Director and Public Affairs Manager with all legislative projects including legislative overview for community service provider.
- Interacted with customers by phone, email, or in-person to provide information.
Volunteer Organizer
V-Day
04.2004 - 04.2007
- Head Volunteer Organizer of entire event for four major fundraising events held at the grassroots level, proceeds growing from $500 at the college level in 2004 to over $50,000 in April of 2007, with an event held at the Tabernacle in Atlanta
- Liaison between local V-Day events and global V-Day Headquarters in New York City
- Implemented follow up reports after each event in a timely manner
- Coordinated keynote speaker’s schedules throughout events
- Created timeline of V-Day Atlanta events
Client Service Representative
Regus Business Center
01.2005 - 05.2006
- Provided customer service to over 40 clients through answering phones and meeting scheduling
- Ensure all needs of client were met from special projects to IT troubleshooting
- Handled tours of center to prospective clients as necessary
Education
Bachelor of Science - Psychology, Spanish
North Georgia College And State University
Dahlonega, Georgia05.2004
Psychology Major
Shorter College
Introductory Exam -
Court of Master Sommeliers, Americas
07.2022
Skills
- Exceptional customer service
- Memory retention
- Guest Engagement
- Cash Handling
- Suggestive Selling
- Quality Control
- Allergy awareness
- Order Management
- Tableside Etiquette
- Guest Seating
- Table Setting
- Excellent Communication
- Relationship Building
- Cold Reading
- Script Analysis
- Ensemble work
References
Available on request.
Hobbies and Interests
- Acting
- Reading
- Running
- Traveling
- Theater
- Film
Timeline
Server
Lucian Books and Wine
11.2021 - Current
Server
No. 246, Rocket Farm Restaurants
02.2013 - 06.2020
Server
R. Thomas Deluxe Grill
01.2012 - 02.2013
Executive Assistant
Partnership Against Domestic Violence
01.2009 - 07.2011
Development Manager
Men Stopping Violence
07.2007 - 12.2008
Office Coordinator
Georgia Association of Training Employments and Support
05.2006 - 07.2007
Client Service Representative
Regus Business Center
01.2005 - 05.2006
Volunteer Organizer
V-Day
04.2004 - 04.2007
Bachelor of Science - Psychology, Spanish
North Georgia College And State University
Psychology Major
Shorter College
Introductory Exam -
Court of Master Sommeliers, Americas
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