Katie Hamer
Montclair,NJ
Summary
Motivated and passionate Fine Arts graduate with experience regarding various art-based topics both in and out of an academic setting. With skills in multiple areas of customer service as well, interacting with the public has greatly strengthened communication skills over time. Proficient in creating displays, working alone and in teams, and understanding marketing and sales. Searching for a position to broaden knowledge in a professional setting through artistic measures, writing, and further communication.
Overview
7
7
years of professional experience
Work History
Receptionist
State Farm
11.2023 - Current
- Enhance customer satisfaction by promptly addressing inquiries and providing accurate information.
- Manage front desk operations for increased efficiency by promptly answering phone calls, emails, and attending to walk-in clients.
- Demonstrate strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Maintains a well-organized reception area with appropriate materials, contributing to a welcoming environment for visitors or long-term clients.
- Skilled with working in teams in order to resolve customer inquiries or by assisting through each other's conflicts.
- Establish an appointment scheduling system, reducing wait times and therefore increasing client satisfaction through excellent customer service.
Sales Associate
Bath & Body Works
06.2022 - Current
- Increase sales by communicating with customers and recommending appropriate products based on their needs.
- Boost customer satisfaction levels through exceptional service, addressing concerns, and providing a welcoming store environment.
- Develops new client relationships by actively engaging with potential customers and highlighting our product offerings through demos in store.
- Achieve sales targets consistently by implementing sales strategies and maintaining a high level of product knowledge.
- Contributes to visual merchandising efforts by creating eye-catching displays that showcase products effectively which encourage shoppers to make purchases.
Intern
Oakland Historical Society
01.2023 - 06.2023
- Categorized books and files, brought excess to the library at Ramapo College in order to be donated and sorted correctly by a librarian.
- Organized displays consisting of historic objects such as dinnerware, clothing, and jewelry, as well as genuine paintings for the public to view during open houses.
- Both cleaned and maintained a house built in the 1700s, including handling the furniture and genuine artifacts with caution.
- Created displays and labels for items within the house in order to be organized and shown accordingly as the house doubled as a museum.
- Researched local history for a better understanding of the internship and assisted various members of the historical society to conduct research regarding the house and location.
Party Planner
Funtime Junction
06.2018 - 03.2020
- Improved client satisfaction by executing memorable and well-organized events.
- Worked closely with both families and children in order to provide a memorable experience for those involved with the event planned by themselves and an associate.
- Skilled in organization and maintaining cleanliness within a large space with a sizeable amount of guests visiting the facility per day.
- Handled both cash and credit sales effectively to maintain a balanced sales goal for each assigned work day.
- Worked mostly in teams but individually as well, skilled in handling a large group of people while working alone under pressure.
Server
Yogi Berra Stadium
06.2018 - 08.2018
- Provided customer satisfaction by promptly attending to their needs through excellent service.
- Increased sales with thorough knowledge of menu items, specials, and promotions.
- Handled cash transactions accurately, contributing to balanced financial reports at the end of the day.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Sales Associate
Five Below
03.2017 - 12.2017
- Worked both individually and in teams to ensure that operations within the store went accordingly and that customers needs were promptly met.
- Organized displays and other visual merchandising in order to create a pleasing shopping experience to entice customers.
- Effectively handled both cash and credit sales and maintained a balanced sales target at the conclusion of the day.
- Answered phones and in-person customer questions regarding merchandise, promotions, or others relating to stock or inventory.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer satisfaction.
Education
No Degree - Elementary Art Education
Caldwell University
Caldwell, NJBachelor of Arts - Art History
Ramapo College of New Jersey
Mahwah, NJ06.2023
Skills
- Customer service
- Various artistic abilities
- Event planning
- Sales strategy
- Visual merchandising
- Product display
- Verbal and written communication
- Team collaboration
- Art History knowledge
- Writing skills
Timeline
Receptionist
State Farm
11.2023 - Current
Intern
Oakland Historical Society
01.2023 - 06.2023
Sales Associate
Bath & Body Works
06.2022 - Current
Party Planner
Funtime Junction
06.2018 - 03.2020
Server
Yogi Berra Stadium
06.2018 - 08.2018
Sales Associate
Five Below
03.2017 - 12.2017
No Degree - Elementary Art Education
Caldwell University
Bachelor of Arts - Art History
Ramapo College of New Jersey
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