Katie Harrison
Tallahassee,FL
Overview
20
20
years of professional experience
Work History
Eligibility Specialist, Quality Assurance/Quality Control Analyst, Disaster Case Manager, Accounting Technician
HORNE LLP, GOVERNMENT SERVICES DIVISION
Ridgeland, MS
01.2021 - 02.2025
- Project management, case management, eligibility screening, fraud investigation, quality assurance/quality control, light accounting, state and federal grant contract management, housing & disaster relief assistance, document analysis, Jira ticket resolution, mobile intake unit deployment, database mastery, liaison services, staff training
- Special designations: Head of Call Center Eviction Escalations, Utility Pledge Task Force, Irregular/Fraudulent Case Denial Task Force, Payment Recapture Team, Appeals Team., Vacated Tenant Project
- Proficient in: OnBase, Canopy, Power BI, Bill.com, Jira, Excel, Neighborly, Adobe, Microsoft Office, Smartsheet, Ulti-Pro, Wisely, UKG
Commission Investigator
FLORIDA COMMISSION ON OFFENDER REVIEW
Tallahassee, USA
01.2020 - 01.2021
- Criminal investigations and clemency eligibility for the Office of Executive Clemency
- Government database mastery, offender clemency eligibility screening, Florida statute(s) mastery, victim services, liaison services, legal document analysis, confidential reporting for the Governor and Cabinet of Florida
- Proficient in Microsoft Office Suite, Adobe, CDC, NCIC/FCIC, PACER, CJIS, OnBase, MacNet, DAVID, CCIS
Veterinary Technician
CAPITAL CIRCLE VETERINARY HOSPITAL
Tallahassee, USA
03.2016 - 12.2020
- Patient medical care & hospitalization, customer service, client education, laboratory management, diagnostics-bloodwork, urinalysis, digital radiographs, electrocardiograms, etc
- Surgical procedure assistance and anesthesia monitoring, pharmacy management, hospital maintenance and inventory, controlled substance safety, palliative care, data entry, onboarding & new-hire training, medical record management
- Proficient in veterinary management software, Cornerstone, IDEXX, ANTECH, animal anesthesia, radiographic imaging
Veterinary Technician
NORTH FLORIDA ANIMAL HOSPITAL
Tallahassee, USA
04.2013 - 05.2016
- Patient medical care, customer service, client education, laboratory management, diagnostics-bloodwork, urinalysis, digital radiographs, electrocardiograms, etc
- Surgical procedures and anesthesia monitoring, pharmacy management, hospital maintenance, controlled substance safety, palliative care, data entry, medical record management, animal anesthesia, radiographic imaging
Assistant Front-End Manager & Floor Manager
NEW LEAF MARKET
Tallahassee, USA
05.2007 - 04.2013
- Customer Service Department and cashier staff management, conflict resolution, product mastery, management/maintenance of point-of-sale systems, multiline telephones, management of private cash office, surveillance monitoring, discrepancy investigations, daily deposits, inventory, operations, staff training, recruiting, disciplinary actions, dispute resolution, staff evaluations
Assistant Store Manager
Debbie’s Health Foods
Orange City, USA
04.2005 - 04.2007
- Customer service, store management, point of sale operation, reconciling daily deposits, product consultation, inventory, store safety
Education
BACHELOR OF SCIENCE DEGREE - CRIMINOLOGY, SOCIOLOGY
FLORIDA STATE UNIVERSITY
12.2019
Skills
- Application assessment, eligibility procedures
- Applicant engagement, client/customer service
- Recordkeeping and data input
- Contract management: public assistance programs, state, and federal grant management
- Investigations
- Performance metrics
- Communication
Proficiency in Microsoft Office, Adobe, OnBase, Canopy, Power BI, Billcom, Jira, Excel, Neighborly, Smartsheet, Ulti-Pro, Wisely, UKG, CDC, NCIC/FCIC, PACER, CJIS, OnBase, MacNet, DAVID, CCIS, Cornerstone, and CataPult
Additional Information
Remote/Home Office Equipped & Experienced, Authorized to work in the US for any employer
Timeline
Eligibility Specialist, Quality Assurance/Quality Control Analyst, Disaster Case Manager, Accounting Technician
HORNE LLP, GOVERNMENT SERVICES DIVISION
01.2021 - 02.2025
Commission Investigator
FLORIDA COMMISSION ON OFFENDER REVIEW
01.2020 - 01.2021
Veterinary Technician
CAPITAL CIRCLE VETERINARY HOSPITAL
03.2016 - 12.2020
Veterinary Technician
NORTH FLORIDA ANIMAL HOSPITAL
04.2013 - 05.2016
Assistant Front-End Manager & Floor Manager
NEW LEAF MARKET
05.2007 - 04.2013
Assistant Store Manager
Debbie’s Health Foods
04.2005 - 04.2007
BACHELOR OF SCIENCE DEGREE - CRIMINOLOGY, SOCIOLOGY
FLORIDA STATE UNIVERSITY
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