Katie Heard
Winter Haven ,FL
Summary
I was a dynamic Sales Associate with proven success at Amy’s Party Store, excelling in relationship building and persuasive sales techniques. Skilled in inventory management and adept at maintaining a positive customer experience, I effectively resolved challenges and promoted merchandise, driving repeat business and enhancing store performance. I’m very flexible and dedicated to achieving sales goals.
I’m energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences!
Overview
1
1
year of professional experience
Work History
Sales Associate
Amy’s Party Store
09.2023 - 07.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Education
Graduated
Penn Foster High School
Scranton, PA11.2022
Skills
- Inventory management
- Friendly and outgoing
- Sales techniques
- Customer service
- POS systems
- Relationship building
- Flexible schedule
Additional Information
I volunteer a lot in my community through my church with experiences including photography, childcare homeless outreach, organizing events, and media design for services and social media.
Timeline
Sales Associate
Amy’s Party Store
09.2023 - 07.2024
Graduated
Penn Foster High School
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