Katie Hernandez
North Chicago,Illinois
Summary
Motivated individual with strong communication and teamwork strengths. Brings reliability, initiative, and a positive attitude to every role. Eager to contribute to team success and continuously learn in dynamic environments.
Overview
1
1
Certification
1
1
year of professional experience
Work History
Medical Assistant
Abdul Durrani
Kenosha, WI
02.2026 - Current
- Assisted with patient intake and medical history documentation.
- Prepared examination rooms by ensuring cleanliness and organization.
- Supported physicians during examinations and minor procedures.
- Administered medications and vaccinations as directed by healthcare providers.
- Managed appointment scheduling and patient follow-ups efficiently.
- Maintained accurate patient records using electronic health record systems.
- Educated patients on treatment plans and medication instructions effectively.
- Collaborated with team members to enhance overall patient care experience.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Improved clinical workflow with introduction of electronic health records system.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
Cashier
McDonald's
North Chicago, IL
07.2025 - 02.2026
- Processed customer transactions efficiently using point-of-sale systems.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Maintained clean and organized workstations to support food safety standards.
- Assisted in training new cashiers on operating procedures and customer interaction.
- Collaborated with team members to ensure smooth daily operations during peak hours.
- Handled cash management, including balancing registers at shift end accurately.
- Engaged customers with promotional offers to enhance sales and satisfaction levels.
- Supported inventory management by restocking supplies as needed throughout shifts.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Education
High School Diploma -
Grayslake Highscool
Grayslake, IL06-2006
Certified Clinical Medical Assistant - Clinical Medical Assistant
Stepful
New York, NY02-2026
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital sign monitoring
- Direct patient care
- Clinical documentation
- Patient-focused care
Certification
- CCMA - Certified Clinical Medical Assistant
Languages
Spanish
Limited Working
Timeline
Medical Assistant
Abdul Durrani
02.2026 - Current
Cashier
McDonald's
07.2025 - 02.2026
Certified Clinical Medical Assistant - Clinical Medical Assistant
Stepful
High School Diploma -
Grayslake Highscool