Katie Herrod
Huntsville,TX
Summary
Reliable and hardworking professional works autonomously or in teams to serve several customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bartender and Server
Tipsy Tios
Huntsville
10.2023 - Current
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Focused on creating a good atmosphere for both the customers and coworkers.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
Shift Manager
Raising Cane's Restaurants
Huntsville
08.2020 - 10.2023
- Helped foster culture of customer centricity by aligning with product, marketing, operations, finance and executive teams to drive initiatives centered on customer success
- Evaluated employee performance and coached and trained to improve weak areas.
Crewmember
Raising Cane's Restaurants
Magnolia
08.2018 - 06.2024
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
Valet Driver
Texas Renaissance Festival
Plantersville
09.2017 - 06.2024
- Parked and retrieved cars carefully to prevent damage and avoid delays
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
Education
Business Administration -
Sam Houston State University
12.2024
Skills
- Menu Memorization
- Suggestive Selling
- Food Running
- Food Preparation
- Health codes compliance
- Food Service
- Safe serving knowledge
- Customer Service
Certification
- ServSafe
- TABC license
Timeline
Bartender and Server
Tipsy Tios
10.2023 - Current
Shift Manager
Raising Cane's Restaurants
08.2020 - 10.2023
Crewmember
Raising Cane's Restaurants
08.2018 - 06.2024
Valet Driver
Texas Renaissance Festival
09.2017 - 06.2024
Business Administration -
Sam Houston State University
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