Katie Hessou
Administrative Assistant
Breckenridge,MI
Summary
Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Surgery Coordinator
Saginaw Valley Equine Clinic
Saginaw, MI
08.2017 - Current
- Documented and collected patient data in HVMS software to maintain accuracy.
- Expertly managed planning, scheduling and coordination of outpatient procedures.
- Communicated with patients on phone and in person to enter and update medical history in database.
- Maintained efficient surgery schedule by monitoring daily activities and resolving potential conflicts.
- Coached new hires on company processes while managing employees to achieve maximum production.
Office Professional
EKG Equine Services
Comstock Park, MI
05.2017 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Fielded customer questions regarding equine events hosted by the parent company.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Education
Bachelor of Science - Equine Business Management
The University of Findlay
Findlay, OH 08.2007 - 05.2011
Skills
Planning and Coordination
Excellent Communication
Dependable and Responsible
MS Office
Teambuilding
Timeline
Surgery Coordinator
Saginaw Valley Equine Clinic
08.2017 - Current
Office Professional
EKG Equine Services
05.2017 - Current
Bachelor of Science - Equine Business Management
The University of Findlay
08.2007 - 05.2011