Katie Higgins
Shoreline,WA
Summary
Astute property management professional with a significant background in leasing leadership. Solid history in different types of real estate with the flexibility to step into new roles and make immediate positive impacts on business success. Excellent organizational, analytical, and relationship-building strengths.
Overview
18
18
years of professional experience
Work History
VP of Leasing
Jet City Property Management
03.2012 - 11.2023
- Interact with customers; help them with their needs and complaints
- Manage others and their work duties
- Prepare job estimates
- Property and unit inspections
- Work with Service department to schedule property upgrades and unit repairs
- Prepare & follow yearly budget
- Prepare notices and appear in court as JCPM representative
- Accounts Receivable and Collections
- Spearheaded organizational restructuring initiatives, streamlining operations and reducing overhead costs.
- Established a culture of continuous improvement, fostering innovation and driving sustainable growth across the organization.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Delivered strong financial performance despite challenging economic conditions by executing prudent risk management strategies throughout all aspects of business operations.
- Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
- Represented organization at industry conferences and events.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Analyzed industry trends and tracked competitor activities to inform decision making.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Streamlined customer service protocols, significantly improving response times and customer satisfaction ratings.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
Accounting Assistant
Lincoln Towing
06.2008 - 03.2011
- Managed and responded to correspondence and inquiries from customers and vendors.
- Reduced errors in account reconciliation through meticulous attention to detail and thorough review of transactions.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
Accounts Payable
Coast Property Management
09.2006 - 06.2008
- Provided exceptional customer service to both internal departments and external clients regarding billing inquiries or disputes resolution.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Handled day-to-day accounting processes to drive financial accuracy.
- Managed and responded to correspondence and inquiries from customers and vendors.
Assistant Property Manager
Greens at Merrill Creek
09.2005 - 09.2006
- Kept accurate records of all resident and tenant correspondence.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Kept properties in compliance with local, state, and federal regulations.
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Escalated major issues to property manager for immediate remediation.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
Education
Community College -
Everett Community College
Everett, WA06.2007
High School -
Ingraham High School
Seattle, WA06.1997
Community College -
Shoreline Community College
Shoreline, WA06.1997
Skills
- Well organized
- Detail oriented
- Reliable
- Flexible
- Adaptable
- Works well independently
- Works well with others
- Very Punctual
- Dedicated
- Hardworking
Timeline
VP of Leasing
Jet City Property Management
03.2012 - 11.2023
Accounting Assistant
Lincoln Towing
06.2008 - 03.2011
Accounts Payable
Coast Property Management
09.2006 - 06.2008
Assistant Property Manager
Greens at Merrill Creek
09.2005 - 09.2006
High School -
Ingraham High School
Community College -
Shoreline Community College
Community College -
Everett Community College
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