Katie Highsmith
Mills River,NC
Summary
Dynamic professional with expertise in training and mentoring. Proven ability to enhance customer satisfaction and drive team performance through effective training and promotional strategies.
Overview
10
10
years of professional experience
Work History
Key Holder Supervisor
Maurices
Asheville, NC
03.2021 - 07.2021
- Supervised daily store operations, ensuring adherence to company policies and procedures.
- Trained new employees on sales techniques and customer service best practices.
- Managed inventory levels, conducting regular audits to maintain stock accuracy.
- Implemented visual merchandising strategies to enhance product presentation and drive sales.
Bookkeeper
Ingles Supermarket
Hendersonville, NC
05.2020 - 10.2020
- Processed daily financial transactions accurately and efficiently.
- Maintained organized records for accounts payable and receivable.
- Assisted in reconciling bank statements to ensure accuracy.
- Managed inventory records, tracking discrepancies and adjustments.
Customer Service Manager
Ingles Supermarket
Mills River, NC
11.2019 - 05.2020
- Assisted customers in resolving inquiries, providing timely and effective solutions.
- Trained new staff on customer service protocols and store policies.
- Monitored daily operations to ensure compliance with company standards.
- Implemented feedback systems to enhance customer satisfaction metrics.
Bookkeeper
Ingles Supermarket
Mills River, NC
09.2019 - 11.2019
- Utilized accounting software for data entry and reporting tasks.
- Supported month-end closing procedures by preparing journal entries.
- Collaborated with team members to streamline bookkeeping processes.
- Responded to inquiries regarding billing and account status promptly.
Phlebotomist
Carolina Internal Medicine
Asheville, NC
07.2018 - 05.2019
- Collected blood samples using venipuncture and capillary techniques, ensuring patient comfort and safety.
- Maintained accurate records of specimens collected, adhering to strict compliance protocols.
- Collaborated with healthcare team to coordinate patient schedules and optimize workflow efficiency.
- Trained new staff in phlebotomy procedures and best practices, enhancing team performance and consistency.
Cashier
Ingles Supermarket
Mills River, NC
01.2015 - 08.2015
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced registers at end of shifts.
- Assisted customers with inquiries, resolving issues to ensure satisfaction.
- Trained new cashiers on register operations and customer service protocols.
Cashier
Target
Arden, NC
10.2011 - 06.2014
- Stocked shelves and organized merchandise to enhance store presentation.
- Collaborated with team members to improve checkout efficiency during peak hours.
- Monitored inventory levels and reported discrepancies to management promptly.
- Ensured compliance with safety and sanitation standards in the workplace.
Education
High School Diploma -
Mill Knob Academy
Mills River, NCSkills
- Promotional strategies
- Store operations
- Employee scheduling
- Training and mentoring
- Team training and development
- Customer service
Timeline
Key Holder Supervisor
Maurices
03.2021 - 07.2021
Bookkeeper
Ingles Supermarket
05.2020 - 10.2020
Customer Service Manager
Ingles Supermarket
11.2019 - 05.2020
Bookkeeper
Ingles Supermarket
09.2019 - 11.2019
Phlebotomist
Carolina Internal Medicine
07.2018 - 05.2019
Cashier
Ingles Supermarket
01.2015 - 08.2015
Cashier
Target
10.2011 - 06.2014
High School Diploma -
Mill Knob Academy