Katie Hopkins
Columbus,MS
Summary
Dedicated, passionate and hardworking current nursing student with a well defined objective of providing compassionate, outstanding patient care. Demonstrates exceptional adaptability and teamwork, ensuring high-quality service delivery in fast-paced environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Several years of clinical schooling and experience that is consistent with job responsibilities including but not limited to; monitoring vital signs collecting data and maintaining patient records, and performing nursing skills. Planning to complete NCLEX by February 2025, aiming to further education in completing BSN in the next 5 years.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Registration Representative
OhioHealth Group
10.2023 - Current
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Gathered demographic, insurance, and medical personnel information to register patients for medical appointments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Facilitated positive patient experiences by offering compassionate service, anticipating needs, and providing assistance throughout the registration process.
- Demonstrated adaptability in handling high-volume periods while maintaining a calm demeanor, resulting in efficient service delivery during peak hours.
- Collaborated with clinical staff to ensure seamless coordination between departments during patient transfers or admissions from emergency situations.
Patient Support Associate
OhioHealth Riverside Methodist Hospital
03.2021 - 04.2023
- Enhanced patient satisfaction by providing exceptional support and assistance during their stay.
- Facilitated communication between patients and medical staff, ensuring clear understanding of patient care.
- Maintained accurate patient records and assessments by diligently updating electronic health systems.
- Assisted nursing staff with various tasks, ensuring smooth and efficient operations.
- Provided comfort and emotional support to patients during difficult situations.
- Assisted in the coordination of patient care services, ensuring timely responses from staff and interventions.
- Helped address client complaints through timely corrective actions and appropriate interventions.
- Contributed to a positive healthcare environment by maintaining a clean, organized, and welcoming space for patients and their families.
Sales Associate
JCPenney Department Store
12.2016 - 01.2022
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
Education
Associate of Applied Science, Nursing -
Columbus State Community College
Columbus12.2024
High School Diploma -
St. Francis DeSales High School
Columbus, OH06.2018
Skills
- Vitals monitoring
- Patient Care Assessments
- Medical Records Management through EPIC
- Medication Administration
- IV insertion and maintenance
- Catheter insertion and Care
- Medical Records Management through EPIC
- CPR/BLS Certification
- Nasogastric insertion and maintenance
- Central venous catheter care and dressing application
Certification
CPR/BLS Certification - Valid until March 2025
eCard Code - 235414211688
Clinical Experience
Meadow Grove Transitional Care, Long term care. Autumn 2022
Dublin Methodist Hospital, Medica/Surgical. Spring 2023
Ohiohealth Doctor's Hospital, Obstetrics. Summer 2023
Nationwide Children's Hospital, Pediatrics. Autumn 2023
Twin Valley Behavioral Healthcare Hospital, Psychiatric. Spring 2024
Dublin Methodist Hospital, Medica/Surgical. Autumn 2024
Timeline
Patient Registration Representative
OhioHealth Group
10.2023 - Current
Patient Support Associate
OhioHealth Riverside Methodist Hospital
03.2021 - 04.2023
Sales Associate
JCPenney Department Store
12.2016 - 01.2022
Associate of Applied Science, Nursing -
Columbus State Community College
High School Diploma -
St. Francis DeSales High School
CPR/BLS Certification - Valid until March 2025
eCard Code - 235414211688
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