Katie Irland
Allen,TX
Summary
Highly motivated sales professional with 2+ years in new construction home sales. Passionate about building relationships with homebuyers, connecting clients with their dream home, and providing seamless support throughout the home buying process from contract to close. Proficient in demonstrating exemplary customer service, effective communication skills, and creative problem-solving ability.
Overview
7
7
years of professional experience
Work History
New Home Sales Consultant
Megatel Homes
05.2023 - Current
- Delivered sales presentations with confidence and enthusiasm to showcase new home opportunities, future amenities, and community lifestyle
- Provided guidance to prospective buyers throughout the decision-making process, aligning them with options that will meet their needs, and mentally marrying them to their dream home
- Provided ongoing support to homebuyers as they navigated financing options, home inspections, appraisals, and other aspects of the home buying process from contract to closing
- Utilized Salesforce to maintain record of buyer information and preferences, tailoring communication and followup efforts with a personalized “plan of action” scheduled for each prospective home buyer
- Collaborated with construction managers, contracts department, loan officers, and senior management to negotiate offers, prepare paperwork, and ensure a seamless closing process for all homebuyers
Design Assistant
Megatel Homes
06.2022 - 05.2023
- Diligently maintained record of all outstanding color selections for contracts on semi-custom home builds
- Presented homebuyers with design options and advised on color selections for their future home, including flooring, cabinetry, countertops, lighting, appliance packages and other home finishes
- Conducted and documented color selection appointments for over 350 buyers' homes in order to meet purchasing order deadlines and ensure home construction timelines remained on track
- Addressed client questions promptly and professionally; Provided post-consultation followup as necessary
Leasing Professional
Berkshire Residential Investments
11.2018 - 06.2022
- Toured models and available townhomes, showcased community amenities, and tailored each viewing to paint a picture of the prospect's future as a happy resident in the home
- Promptly and enthusiastically followed-up with all incoming leads by call, text, and email; Scheduled touring appointments and facilitated next steps towards applying for a lease
- Secured 58 of the 77 leases that my community received in 2021, which achieved individual goals set by management and overall community success by exceeding budgeted occupancy throughout the year
- Drafted and sent lease contracts, deposit bonds, and welcome letters for all applicants; Administered move in orientations and key release; Carefully walked homes with new residents at move in
- Addressed resident concerns by actively listening and creating a plan to effectively problem solve; Followed-up on the issue until resolution is reached; Used discernment in escalating issues to management when needed
- Organized and advertised monthly resident events for my community; Posted creative and engaging content on the property Facebook and Instagram pages daily; Conducted market survey of competitors weekly
Education
BBA - Marketing
University of North Texas
Denton, TXAssociate of Arts - Liberal Arts
North Lake College
IrvingSkills
- Quickly and easily developing strong relationships with clients and teammates
- Earning credibility with clients by demonstrating integrity, transparency, and competency
- Intuitive ability to identify and meet customer needs with personalized solutions
- Ability to fearlessly search out and overcome buyer objections during sales presentations
- Presenting confidently and articulately
- Strong organizational and administrative skills
Timeline
New Home Sales Consultant
Megatel Homes
05.2023 - Current
Design Assistant
Megatel Homes
06.2022 - 05.2023
Leasing Professional
Berkshire Residential Investments
11.2018 - 06.2022
BBA - Marketing
University of North Texas
Associate of Arts - Liberal Arts
North Lake College
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