Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katie Jeppson

Fairborn,OH

Summary

Dedicated Customer Service Representative providing skills to prioritize and multi-task in fast-paced working environment. Bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

4
4
years of professional experience

Work History

Call Center Representative

Aflac
Franklin, OH
05.2023 - 08.2024
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
  • Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.

Customer Service Cashier

Wendys Restaurant
Springfield, OH
11.2020 - 08.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Provided top quality control and eliminated downtime to maximize revenue.

Education

Southeastern High School
South Charleston, OH
05-2022

Skills

  • Customer Service
  • Problem Resolution
  • Active Listening
  • Payment Collection
  • Cash Handling
  • Guest Services
  • Merchandise Restocking
  • Customer Satisfaction
  • Call Center Customer Service
  • Verbal and written communication
  • Customer communications

Timeline

Call Center Representative

Aflac
05.2023 - 08.2024

Customer Service Cashier

Wendys Restaurant
11.2020 - 08.2024

Southeastern High School
Katie Jeppson