Katie Johnson
Rosamond,CA
Summary
Experienced professional with a strong background in customer interactions and service solutions. Demonstrates exceptional skills in conflict resolution, communication, and problem-solving, resulting in high levels of customer satisfaction and loyalty. Collaborative team player who easily adapts to changing needs and consistently prioritizes achieving results through efficient and empathetic service. Recognized for reliability and a proactive approach to meeting both customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Public Storage
03.2022 - 01.2024
- Provide exceptional service to customers, addressing concerns, resolving issues, and explaining policies related to accounts and services
- Maintain accurate records of customer interactions and transactions, ensuring seamless follow-ups
- Process payments and assist with account inquiries while ensuring customer confidentiality
- Answered phones, returning messages, and scheduled appointments for customers
- Actively contribute to meeting call center goals and metrics, exceeding performance expectations
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Banker
Sitel
02.2022 - 03.2022
- Managed customer inquiries regarding bank services, resolving discrepancies, and assisting with financial transactions
- Facilitated the ordering of bank cards and checks, handling sensitive customer information with care
- Provided clear explanations of policies and services to customers, ensuring their understanding and satisfaction
Customer Service Representative
Manpower Temp Agency
01.2020 - 02.2022
- Delivered high-quality customer support, addressing inquiries, resolving complaints, and ensuring an optimal customer experience
- Processed payments and provided account-related assistance, ensuring compliance with company policies
- Demonstrated flexibility in a fast-paced environment, adapting to changing schedules and customer needs
Paraprofessional
Academy of Advancement
01.2019 - 01.2020
- Supported students individually and in small groups to reinforce academic learning, focusing on those with special needs
- Monitored student behavior during cooling-off periods, providing emotional and personal support as needed
- Assisted with administrative tasks like grading and preparing materials, enhancing classroom efficiency
Unarmed Security Officer
Allied Brosnan
12.2017 - 01.2019
- Patrolled premises to ensure security, responding to any potential threats or irregularities
- Wrote daily reports detailing incidents and maintained accurate logs
- Ensured the safety of visitors, staff, and property by monitoring access points and securing entrances
Unarmed Security Guard
Allied Universal
06.2017 - 12.2017
- Conducted security checks of windows, doors, and gates, ensuring no breaches
- Prevented unauthorized access and maintained the safety of buildings and equipment
Education
CNA Certificate - Nursing
LA Skills Academy
Lancaster, CA12-2024
High School Diploma -
Cesar Chavez High School
San Fernando, CA06.2014
Skills
- Problem-Solving
- Adaptability
- Confidentiality
- Scheduling & Coordination
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Call center experience
- Microsoft outlook
Additional Information
Available for flexible scheduling and quick to adapt to operational changes., Proficient with Microsoft Office Suite and various CRM systems., Strong team player with a commitment to improving personal and team performance.
Timeline
Customer Service Representative
Public Storage
03.2022 - 01.2024
Banker
Sitel
02.2022 - 03.2022
Customer Service Representative
Manpower Temp Agency
01.2020 - 02.2022
Paraprofessional
Academy of Advancement
01.2019 - 01.2020
Unarmed Security Officer
Allied Brosnan
12.2017 - 01.2019
Unarmed Security Guard
Allied Universal
06.2017 - 12.2017
CNA Certificate - Nursing
LA Skills Academy
High School Diploma -
Cesar Chavez High School