Katie Jose
Cranston
Summary
EMD with experience in emergency call handling, rapid decision-making, and effective communication. Utilizes multitasking skills to manage high-stress situations and dispatch services efficiently. Track record of maintaining composure, ensuring clear communication, and providing reliable support to emergency responders.
Overview
26
26
years of professional experience
1
1
Certification
Work History
911 Telecommunicator
State Of Rhode Island
03.2023 - Current
- Handled high-pressure situations calmly and professionally, successfully managing multiple calls simultaneously during peak hours.
- Maintained accurate records of all incoming calls, ensuring thorough documentation for future reference and analysis.
- Enhanced emergency response times by efficiently gathering and disseminating critical information to first responders.
- Coordinated resources effectively during natural disasters, ensuring swift aid delivery to impacted communities.
- Provided compassionate assistance to distressed callers while maintaining composure under challenging circumstances.
- Built rapport with callers, establishing trust and facilitating the collection of vital information needed for an appropriate response.
TICKET/GATE AGENT
Delta Air Lines
01.2023 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
- Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
- Collaborated with airline staff to address any delays or cancellations, providing prompt updates to affected passengers.
- Continuously updated knowledge of airline policies regarding luggage weight limits, fees, seating assignments-helping customers make informed decisions.
- Coordinated wheelchair services for passengers in need of assistance, ensuring their comfort and safety throughout the airport journey.
- Assisted customers with special needs, offering personalized support throughout their travel experience.
- Ensured passenger safety by strictly adhering to all airport security protocols and procedures.
- Handled disruptions such as denied boarding or oversold flights calmly and professionally while finding alternative solutions for affected passengers.
Assistant Manager/ Talent Acquisition
AMP Supply Co.
01.2018 - 12.2022
- Communicate with and helping customers needs
- Coordinate daily customer service operations
- Monitor and maintain store inventory
- Supervise and motivate staff to perform their best
- Monitor retail operating costs, budgets and resources
- Recruiting talent
- Screen potential candidates coordinate interview and candidate selection process
- Suggest sales training programs and techniques
- Communicate with customers and evaluate their needs
- Handle any issues from customers, tracking complaints in system software, and providing solutions to increase customer satisfaction
- Research emerging products and use information to update the store's merchandise
- Meet deadlines and adjust to fast paced schedules and environment while maintaining accuracy
- Ability to problem solve and quickly adapt to any situation
Emergency Room Radiographer
Roger Williams
05.2005 - 03.2015
- Preformed various radiology procedures for diagnostic x-ray in the emergency room, portables, house and outpatients
- Utilized knowledge of the latest radiology room equipment/systems, procedures and safety standards with the ability to convey information to patients effectively
- Provided patient care with using sensitive, empathetic and personable care by engaging with the patient in a relationship building mindset to ensure a positive patient experience
- Work closely with nurses and physicians by communicating patients needs and status through verbal and written updates to provide the best possible care
- Carefully handled and positioned injured patients and stabilize patients to reduce additional injuries or harm
- Evaluated patient care needs, prioritize treatment and maintained patient flow
- Ability to problem solve and quickly adapt to any situation
Customer Service Supervisor/Team Leader
BEST BUY
08.1999 - 01.2003
Education
Associate - Science
CCRI
Certificate - EMD
INTERNATIONAL ACADEMIES OF EMERGENCY DISPATCH
Skills
- Hospital ER Experience
- Stress tolerance
- Emergency management
- Public safety awareness
- CPR and first aid
- Emergency Medical Dispatch Certified
Certification
- Emergency Medical Dispatch
- RI Licensed Radiographer / Radiologic Technologist
- American Registry of Radiologic Technologists (ARRT)
- American Society of Radiologic Technologist (ASRT)
- CPR for Healthcare Providers
Personal Information
Authorized To Work: US
Timeline
911 Telecommunicator
State Of Rhode Island
03.2023 - Current
TICKET/GATE AGENT
Delta Air Lines
01.2023 - Current
Assistant Manager/ Talent Acquisition
AMP Supply Co.
01.2018 - 12.2022
Emergency Room Radiographer
Roger Williams
05.2005 - 03.2015
Customer Service Supervisor/Team Leader
BEST BUY
08.1999 - 01.2003
Associate - Science
CCRI
Certificate - EMD
INTERNATIONAL ACADEMIES OF EMERGENCY DISPATCH
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