Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Katie Kemp

Houston,TX

Summary

Multisite spa operations leader with 10+ years of experience in luxury hospitality and wellness. Skilled in operational oversight, financial planning (budgets and P&L), and executing strategic initiatives to elevate guest satisfaction and drive revenue growth. Proven ability to lead service-focused teams and foster seamless high-end experiences.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Area Spa Director - Kessler Collection - Grand Bohemian Autograph Hotels

Arch Amenities Group
01.2023 - Current
  • Manage total operations of Poseidon Spa across three locations, ensuring top-notch service delivery in Greenville SC, Asheville NC, and Mountain Brook AL.
  • Directed full operations and financial planning for three luxury spa locations—including staffing, budgeting, inventory, and guest services.
  • Implemented promotional packages and retail strategies with marketing, driving increases in guest spend and bookings.
  • Led hiring, training, and performance evaluation of 40+ associates, maintaining service excellence and engagement.
  • Oversaw regulatory and brand compliance in collaboration with IT, housekeeping, and support teams.
  • Earned 2024 “Value of Anticipation” Award for exceptional leadership and guest-focused results
  • Implemented new booking system, streamlining appointment scheduling process for clients.
  • Troubleshot issues related to customer complaints or concerns swiftly, resulting in improved overall guest experience.

General Manager

The Woodhouse Day Spa
07.2021 - 10.2022
  • Consistently delivered elevated guest experiences.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.

Assistant Spa Manager

Lifetime Fitness - Lifespa
01.2020 - 06.2021
  • As Assistant Spa Manager at LifeSpa CityCentre, I played a key role in driving guest experience, team development, and daily operations in a high-volume luxury setting.
  • I laterally transitioned to LifeSpa Greenway—Life Time’s only Diamond Premier Club in the Texas Region—where I continued in my leadership role while also supporting the Area Director with operational oversight across multiple Houston-area locations.
  • At Greenway, located in the prestigious Greenway Plaza district, I helped uphold Diamond-level standards for Houston’s most elite clientele, contributing to service excellence, team performance, and sustained profitability across the region
  • Implemented safety protocols and ongoing training to ensure compliance with industry regulations and standards, promoting a safe environment for both employees and clients.

Lead Esthetician

Lifetime Fitness - Lifespa
01.2016 - 01.2020
  • Lead Esthetician, who helped build esthetics department as a top contributor in driving monthly success of reaching and exceeding revenue quotas.
  • Winning top awards in client growth, retention as well as Recognized with awards in leadership, thrust, communication, and courage.
  • Achieved high levels of client retention by focusing on building rapport with each individual during appointments.
  • Developed treatment plans, addressing clients'' specific concerns and skin conditions.

Area Supervisor

Texas Aquatics and Pool Services
01.2012 - 01.2018
  • Directly supervised 5-7 facilities in communities over the northeast Houston, partnered with multiple Home Owner Associations to provide trained and directly supervised Lifeguards
  • Provided ongoing coaching to staff members, promoting skill development and career progression.
  • Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.

Education

Interdisciplinary Studies

University of Houston Downtown
01.2018

Skills

  • Sales Management
  • Leadership
  • Budget Management
  • Profit & Loss Management
  • Vendor Management
  • Customer Relationship Management (CRM)
  • Human Resources (HR)
  • Exceed Sales Goals
  • Problem Solving
  • Business Development
  • Verbal and written communication
  • Problem-solving skills
  • Decision-making skills
  • Latest industry trends
  • Marketing initiatives
  • Proficient in multiple spa software systems: Spa/Salon Biz, Book4Time, Meevo, Millenium

Certification

  • Esthetician TDLR License # 1677276 Since 2017

Timeline

Area Spa Director - Kessler Collection - Grand Bohemian Autograph Hotels

Arch Amenities Group
01.2023 - Current

General Manager

The Woodhouse Day Spa
07.2021 - 10.2022

Assistant Spa Manager

Lifetime Fitness - Lifespa
01.2020 - 06.2021

Lead Esthetician

Lifetime Fitness - Lifespa
01.2016 - 01.2020

Area Supervisor

Texas Aquatics and Pool Services
01.2012 - 01.2018

Interdisciplinary Studies

University of Houston Downtown

Similar Profiles

CREATE PROFILE
Katie Kemp