Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Nicole Maples

San Antonio,TX

Summary

Motivated Spa Manager eager to further develop acquired skills and make positive contributions to business operations. Hardworking and dedicated professional. Great problem-solving skills, devotion to personal standards of excellence to lead employees by example. Committed to reaching big-picture goals through managing organizational details and implementing daily improvements.

Overview

17
17
years of professional experience

Work History

Spa Director

Massage Heights
San Antonio, TX
05.2019 - 03.2024
  • Led profitable spa operations through budgeting, aesthetics, employee training, and renewing dormant client memberships.
  • Hired, led and provided performance management for spa employees.
  • Applied knowledge in budgeting, aesthetics and employee development to foster profitable spa operations.
  • Supervised all staff members to ensure compliance with quality assurance standards.
  • Maintained calm, professional and fully functional facility at all times.
  • Maximized team performance through effective recruitment, hiring and training strategies.
  • Oversaw daily operations of the spa including staffing, scheduling, sales, inventory control, maintenance, and safety protocols.
  • Implemented innovative ideas for improving overall guest experience at the spa.

Assistant Manager

Victoria’s Secret
San Antonio , TX
03.2015 - 04.2019
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Supervised daily operations including scheduling shifts, assigning duties.

Medical Assistant/Laser Technician

Dr. Kimberly Ross FAAD
San Antonio, TX
04.2007 - 06.2014
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Provided assistance to medical staff in performing minor surgical procedures.
  • Prepared laboratory specimens for analysis and organized lab results for review by the physician.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
  • Collected samples from patients for laboratory testing purposes.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
  • Changed dressings on wounds to prevent infection and check for healing.

Education

Medical Assistant - Medical Assisting

SCI
San Antonio, TX
06-2003

Skills

  • Operations Management
  • Recruitment and hiring
  • Schedule Management
  • Product and service knowledge
  • Sales proficiency
  • Marketing initiatives
  • Upselling strategies
  • Employee Scheduling
  • Sales management
  • Verbal and written communication
  • Professional Demeanor
  • Decision-making skills

Accomplishments

  • In 2021 my team was awarded the Top Conversion Sales award in the entire company (Massage Heights)for maintaining over 35% and higher conversion monthly for the entire year. And during a pandemic, I might add.

Timeline

Spa Director

Massage Heights
05.2019 - 03.2024

Assistant Manager

Victoria’s Secret
03.2015 - 04.2019

Medical Assistant/Laser Technician

Dr. Kimberly Ross FAAD
04.2007 - 06.2014

Medical Assistant - Medical Assisting

SCI

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