Katie Kinch
Denver,CO
Summary
Accomplished Operations Manager with a proven track record at Victoria's Secret & PINK, enhancing operational efficiency and customer satisfaction. Expert in operations management and problem-solving, successfully supervised teams to exceed company standards. Skilled in creating impactful merchandise displays and maintaining client relationships, significantly improving the customer service experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operations Manager
Victoria's Secret & PINK
01.2023 - 06.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Assisted in recruiting, hiring and training of team members.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Sales Associate
Victoria's Secret & PINK
12.2019 - 01.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
Cashier Team Lead
Jax Outdoor Gear
08.2018 - 07.2019
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Developed strong relationships with repeat customers through friendly service interactions.
- Trained team members on cash register operation and cash handling.
Education
Colorado State University
Fort Collins, CO 08.2019 - 8 2023
Skills
Customer Service
Problem-Solving
Operational Efficiency
Client Relationships
Operations Management
Certification
- Colorado Driver's License
- Colorado MED Employee License Issued 2024-2026
Timeline
Operations Manager
Victoria's Secret & PINK
01.2023 - 06.2024
Sales Associate
Victoria's Secret & PINK
12.2019 - 01.2023
Colorado State University
08.2019 - 8 2023
Cashier Team Lead
Jax Outdoor Gear
08.2018 - 07.2019
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