Summary
Overview
Work History
Education
Skills
Timeline
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Katie Ricketson

Stillwater,OK

Summary

Accomplished Assistant Manager with a proven track record at Rib Crib, enhancing customer satisfaction and streamlining operations. Expert in staff management and customer relations, I significantly improved financial accuracy and boosted sales through strategic leadership. Skilled in money handling and team motivation, I excel in fast-paced retail environments.

Overview

4
4
years of professional experience

Work History

Assistant Manager

Rib Crib
Stillwater, OK
04.2022 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

• Entered in the product order to ensure we could fulfill the needs of our guests

Assistant Manager

Freddy's Frozen Custard & Steakburgers
09.2021 - 03.2022
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

    • Floor Supervisor

    Lowes Home Improvment
    07.2020 - 02.2021
  • Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
  • Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
  • Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
  • Boosted sales through effective merchandising strategies and attention to product placement on the floor.

    • Education

    McLoud High School
    McLoud, OK
    05.2016

    Skills

    • Money Handling
    • Customer Relations
    • Team motivation
    • Product and service knowledge
    • Staff Training and Development
    • Task Delegation
    • Staff Supervision
    • Staff Management
    • Workload Management
    • Retail Operations
    • Employee Scheduling
    • Operations Management
    • Customer rapport
    • Recruiting and interviewing

    Timeline

    Assistant Manager

    Rib Crib
    04.2022 - Current

    Assistant Manager

    Freddy's Frozen Custard & Steakburgers
    09.2021 - 03.2022

    Floor Supervisor

    Lowes Home Improvment
    07.2020 - 02.2021

    McLoud High School

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    Katie Ricketson