Katie Lam
Chapel Hill,NC
Summary
- Passionate about achieving a challenging position to meaningfully contribute to a team, university and business.
- Flexible, adaptive and multitasker with attention to detail. Able to wear multiple hats at once, performing various duties across multiple avenues.
- A people with ample patience. Persistent across many tasks with an Optimistic perspective and a positive attitude.
- Bilingual, technical and customer service savvy.
Overview
4
4
years of professional experience
Work History
Shift Supervisor
Starbucks
06.2021 - 08.2023
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Regularly assessed and mentored employees with lagging skills, addressing team weaknesses and implementing corrective actions to achieve and maintain goals.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Verified cleanliness and maintenance of physical property through inspections and preventive maintenance programs with department managers.
- Created positive environment and focused on guests through employee development and motivation.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
Barista
Starbucks
09.2019 - 07.2021
- Partner of the Quarter on June 2019.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Assistant Teacher Volunteer
Science Olympiad
02.2020 - 02.2020
- Record keeping and tethering score information to determine winners for various events.
- Monitoring and orient students, distribute materials, provide directions and campus maps.
- Assisting teacher during the competition.
- Distributed tests, assignments and handouts per teacher specifications.
Education
Bachelor of Arts - Mathematics
University of North Carolina At Chapel Hill
Chapel Hill, NC12.2025
Associate of Arts - Mathematics
Hillsborough Community College
Tampa, FL05.2022
Skills
- Multitasking abilities
- Training and Mentoring
- Team Building
- Problem Solving
- Research skill
Accomplishments
- Certified for National Registry Of Food Safety Professionals.
- Member of Phi Theta Kappa Honors Society
- Member of the National Society of Collegiate Scholars
- President of Phi Theta Kappa (Phi Chi Chapter).
Timeline
Shift Supervisor
Starbucks
06.2021 - 08.2023
Assistant Teacher Volunteer
Science Olympiad
02.2020 - 02.2020
Barista
Starbucks
09.2019 - 07.2021
Bachelor of Arts - Mathematics
University of North Carolina At Chapel Hill
Associate of Arts - Mathematics
Hillsborough Community College
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