Summary
Overview
Work History
Education
Skills
Timeline
DeliveryDriver

Lucero Hernandez

Patterson,CA

Summary

Accomplished Shift Supervisor at Carl’s Jr with a proven track record in enhancing operational efficiency and customer satisfaction. Expert in training and mentoring, cash handling, and conflict resolution, significantly improving service quality. Demonstrated ability to lead teams to exceed productivity goals with exceptional problem-solving and multitasking abilities.

Experienced with team leadership, ensuring smooth operations and high productivity. Utilizes effective conflict resolution and strategic planning to maintain positive work environment. Track record of enhancing team performance and maintaining operational efficiency.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

2
2
years of professional experience

Work History

Shift Supervisor

Carl’s Jr
05.2023 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.

Delivery Driver

Spark Driver
04.2023 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Verified accuracy of all deliveries against order forms.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.

Picker

Brake Parts
05.2023 - 08.2023
  • Worked fast to meet assigned daily picking quotas.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Maintained a clean and organized warehouse, ensuring easy access to products for efficient picking.
  • Expedited the picking process for faster order fulfillment using handheld scanners and inventory management software.
  • Used RF scanners to track orders and verify accuracy.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Collaborated with team members to achieve daily order fulfillment targets, contributing to overall warehouse productivity.
  • Met tight deadlines by efficiently navigating warehouse layout and prioritizing high-priority orders for expedited shipping.

Education

GED -

Hiset
Patterson, CA

Skills

  • Training and mentoring
  • Cash handling expertise
  • Inventory control and record keeping
  • Safety awareness
  • Conflict resolution techniques
  • Safety reviews
  • Team motivation
  • Strong verbal and written communication
  • Complaint resolution
  • Daily workflows
  • Shift checklists
  • Shift leadership
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Operational Efficiency

Timeline

Shift Supervisor

Carl’s Jr
05.2023 - Current

Picker

Brake Parts
05.2023 - 08.2023

Delivery Driver

Spark Driver
04.2023 - Current

GED -

Hiset

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Lucero Hernandez