Katie Langham
Canton,GA
Summary
Proven track record in enhancing office efficiency and improving data accuracy by over 30% at Northside Hospital Atlanta, leveraging expertise in data entry and appointment scheduling. Demonstrated exceptional customer service and communication skills across various roles, significantly improving client satisfaction and operational workflows.
Overview
9
9
years of professional experience
Work History
Secretary/Appointment Scheduler
Northside Hospital Atlanta
2018.12 - Current
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
Cashier
CVS Pharmacy
2017.04 - 2017.11
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Intern
Bartow County Superior Court
2016.06 - 2016.12
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Explored new technologies and approaches to streamline processes.
- Enabled more organized inventory system by cataloging company assets.
- Collected, arranged, and input information into database system.
Merchandise Associate
LakePoint Sports
2015.06 - 2015.07
- Answered customer questions regarding store merchandise, department information, and pricing.
- Greeted, serviced, and thanked all customers.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Aided loss prevention efforts by adhering to company policies and accurately completing transactions at the point of sale system.
Education
Associate of Applied Science - Paralegal Studies
Chattahoochee Technical College
Marietta, GA12.2025
Bachelor of Arts - History
University of West Georgia
Carrollton, GA07.2017
Skills
- Customer Service
- Verbal and written communication
- Organization
- Appointment Scheduling
- Document Preparation
- Calendar Management
- Schedule Management
- Complex Problem-Solving
- Multi-Line Phone Systems
- Data Entry
Timeline
Secretary/Appointment Scheduler
Northside Hospital Atlanta
2018.12 - Current
Cashier
CVS Pharmacy
2017.04 - 2017.11
Intern
Bartow County Superior Court
2016.06 - 2016.12
Merchandise Associate
LakePoint Sports
2015.06 - 2015.07
Associate of Applied Science - Paralegal Studies
Chattahoochee Technical College
Bachelor of Arts - History
University of West Georgia
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