Katie Leary
Wilmington,DE
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Care Representative
Sallie Mae Bank
05.2023 - Current
- Responded to customer needs through competent customer service and prompt problem-solving.
- Communicated with clients regarding account services, statements, and balances.
Mortgage Loan Originator
Fulton Mortgage Company
01.2023 - 05.2023
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Explained very technical financial information to applicants in easy to understand language.
Junior Mortgage Loan Officer
Fairway Independent Mortgage
11.2021 - 12.2022
- Implemented sales strategies that established relationships with realtors.
- Assisted with timely loan closing and funding activities with efficient management of task checklists.
- Proactively identified solutions for customers experiencing credit issues.
Quality Assurance Specialist
Sallie Mae Bank
04.2019 - 09.2021
- Identified appropriate situations for implementing test automation, accounting for situations where automated testing was counterproductive.
- Monitored automated activities and supporting systems to meet compliance regulations
Collections Account Manager
Sallie Mae Bank
09.2017 - 04.2019
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Education
No Degree - Accounting And Finance
Delaware Technical And Community College
Newark, DE05.2025
Skills
- Active Listening and Learning
- Analytical and Critical Thinking
- Data Entry and Maintenance
- Building Customer Trust and Loyalty
- Excel, Word, Outlook, and Powerpoint Proficient
Certification
- Licensed Mortgage Loan Originator - Jan. 2022- Current
- MOS Excel Certification- Expected Dec 2023
Timeline
Customer Care Representative
Sallie Mae Bank
05.2023 - Current
Mortgage Loan Originator
Fulton Mortgage Company
01.2023 - 05.2023
Junior Mortgage Loan Officer
Fairway Independent Mortgage
11.2021 - 12.2022
Quality Assurance Specialist
Sallie Mae Bank
04.2019 - 09.2021
Collections Account Manager
Sallie Mae Bank
09.2017 - 04.2019
No Degree - Accounting And Finance
Delaware Technical And Community College
- Licensed Mortgage Loan Originator - Jan. 2022- Current
- MOS Excel Certification- Expected Dec 2023
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