Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katie Lopez

High School Senior
Raleigh,NC

Summary

Energetic host with 1 year of experience enhancing customer experiences in open setting. Courteous and friendly when directing customers to tables, taking orders, managing events and listing innovatory. Constantly finding new ways to exceed customers' expectations with personalized service. Polite and positive with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations. Diligent hostess with 1-year career with event establishments. Knowledgeable about strategies for handling all party sizes while supporting customer satisfaction goals. Open communicator and skilled planner with excellent problem-solving and multitasking skills.

Overview

4
4
years of post-secondary education
1
1
year of professional experience

Work History

Hostess

Epic Axe
Raleigh, NC
09.2020 - 01.2021
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Answered customer questions about hours, seating and reservation information.
  • Monitored event times and checked restrooms and tables every thirty minutes to keep spotless.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Stayed in open communication with coaches to assess in assigning parties, avoid worker overload and minimize customer dissatisfaction.

Private Nanny

Jammie's Family
Raleigh, NC
07.2020 - 09.2020
  • Assisted children with homework assignments and special projects across different subjects.
  • Organized different types of activities to enhance physical and intellectual development.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Monitored schedules to maintain sleeping, eating and school schedules for children.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.

Waitress

Hwy 55 Burgers Shakes & Fries
Raleigh, NC
03.2020 - 07.2020
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Kept server areas clean and stocked during service hours to increase efficiency while working tables.

Education

No Degree - N/a

Millbrook High School
Raleigh, NC
08.2017 - Current

Skills

    To-go order preparation

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Timeline

Hostess

Epic Axe
09.2020 - 01.2021

Private Nanny

Jammie's Family
07.2020 - 09.2020

Waitress

Hwy 55 Burgers Shakes & Fries
03.2020 - 07.2020

No Degree - N/a

Millbrook High School
08.2017 - Current

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Katie LopezHigh School Senior