Katie Mack
Rapid City,SD
Summary
Well-qualified support professional with positive and friendly demeanor. Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements. Hardworking and passionate job seeker with strong commitment and organizational skills. Ready to help team achieve company goals.
Overview
23
23
years of professional experience
Work History
Charge Support Specialist
Rapid City Medical Center
Rapid City, SD
04.2019 - Current
- Input data into computer programs and filing systems.
- Scanned and uploaded medical records into electronic medical records system.
- Tracked and monitored requests for medical records release.
- Collaborated with healthcare providers to clarify ambiguous or incomplete documentation, resulting in more precise medical codes.
- Assisted management in revenue optimization by providing expertise in medical coding practices and identifying potential areas for improvement.
- Ensured timely submission of claims by diligently meeting deadlines for coding assignments, reducing the risk of delayed payments from insurers.
Care Team Assistant
Rapid City Medical Center
Rapid City, SD
09.2017 - 04.2019
- Enhanced patient care by providing timely and accurate updates to medical staff regarding patient status.
- Improved communication between care team members by diligently documenting patient information and progress notes.
- Facilitated smooth transitions of patients between departments by coordinating necessary paperwork and scheduling appointments.
- Streamlined administrative processes, enabling the care team to spend more time directly attending to patient needs.
- Provided assistance with mobility and transportation needs for patients, promoting independence and improved quality of life.
- Consistently met deadlines for charting documentation, contributing to a well-organized record system accessible by all team members.
Receptionist
Rapid City Medical Center
Rapid City, SD
03.2001 - 09.2017
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Education
Stevens High School
Rapid City, SD1999
Skills
- Data Collection
- Recordkeeping Skills
- Attention to Detail
- Effective Communication
- Time Management
- Active Listening
Timeline
Charge Support Specialist
Rapid City Medical Center
04.2019 - Current
Care Team Assistant
Rapid City Medical Center
09.2017 - 04.2019
Receptionist
Rapid City Medical Center
03.2001 - 09.2017
Stevens High School